1Techlink is a dynamic technology-driven company powering multiple ventures aimed at transforming how Africans live, learn, trade, and transact. With a strong presence in e-commerce (Qwikkie), Edutech (1Techlink Academy), and Finance (Loans and POS Services), we are redefining the digital experience across sectors.
We are recruiting to fill the position below:
Job Title: Head of Operations
Location: Sabo, Yaba – Lagos
Employment Type: Full-time
Reports to: Chief Vision Officer (CVO)
Job Summary
- The Head of Operations is responsible for designing and executing efficient operational strategies across all subsidiaries of 1Techlink.
- This individual will oversee day-to-day activities, ensure optimal performance across departments, and align operations with the company’s strategic vision.
- The ideal candidate will be results-driven, process-oriented, and capable of managing the complexities of a multi-sector organization.
Key Responsibilities
General Operations Management:
- Oversee daily operations across all verticals: e-commerce, academy, loan services, and POS services.
- Develop and implement standard operating procedures (SOPs) to ensure consistency and quality across functions.
- Monitor operational KPIs and ensure adherence to SLAs, timelines, and targets.
- Collaborate with finance, HR, technology, and legal teams to ensure smooth organizational coordination.
Loans and POS Business:
- Ensure the efficient deployment and maintenance of POS terminals.
- Oversee credit application processes, risk assessments, and loan disbursement workflows.
- Ensure all CBN compliance standards are met.
- Implement fraud control measures and risk mitigation strategies.
Strategic & Team Leadership:
- Lead, mentor, and motivate operational team leads across all businesses.
- Participate in long-term strategic planning and expansion discussions.
- Continuously identify and implement cost-saving initiatives and operational efficiencies.
- Prepare regular operational reports and insights for executive leadership.
E-commerce (Qwikkie):
- Supervise vendor onboarding, product logistics, delivery systems, and customer satisfaction frameworks.
- Ensure efficient last-mile delivery, inventory management, and vendor relations.
- Work closely with product and tech teams to optimize the Vendor, Customer, and Rider apps.
- Ensure compliance with regulatory and consumer protection laws.
Edutech (1Techlink Academy):
- Oversee administrative and academic operations, curriculum rollout, and tutor recruitment.
- Ensure student enrollment targets, platform usability, and learner satisfaction.
- Develop operational strategies for online and physical training delivery.
- Collaborate with content creators, instructors, and the tech team for course availability.
Performance Metrics (KPIs)
- Operational efficiency and turnaround time reduction
- Vendor/Tutor/Agent onboarding success rates
- Compliance and audit outcomes
- Business unit profitability and support.
- Customer satisfaction and retention
- Cost-to-serve ratio improvements
Qualifications and Requirements
- Bachelor’s Degree in Business Administration, Operations Management, or related fields (MBA or certifications a plus).
- Deep knowledge of compliance and regulatory requirements.
- Strong leadership, organizational, and interpersonal skills.
- Tech-savvy and systems-oriented.
- 5–10 years in operational leadership roles, preferably across tech, fintech, or e-commerce.
- Experience managing multi-vertical operational models.
- Proven track record in implementing systems and improving productivity.
Key Competencies:
- Strategic Thinking and Execution
- Strong Leadership and People Management
- Tech-Savvy with a Systems Mindset
- Regulatory and Risk Awareness.
- Operational Excellence and Innovation
- Project Management and Prioritization
- Analytical and Data-Driven Decision Making
Salary
N500,000 – N700,000 Monthly.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the Job Title as the subject of the mail
Application Deadline 30th August, 2025.