Job title: Hotel General Supervisor Job at Robert Johnson Technologies Limited
Company: Robert Johnson Technologies Limited
Job description: Robert Johnson Nigeria is a service provider on currency counting machines and cash handling equipments and some other investment.We are recruiting to fill the position below:Job Position: Hotel General SupervisorJob Location: Lagos
Employment Type: Full-timeJob Description
- We seek an experienced and dedicated individual to join our team as a Hotel General Supervisor.
- This pivotal role involves overseeing daily operations to ensure the smooth and efficient running of the hotel.
- The Ideal candidate must possess strong leadership skills, a passion for hospitality, must be smart, forward looking with ability to work with minimum supervision, and a commitment to delivering exceptional guest experience.
- Ideal candidate for thisposition must be living around Yaba, Surulere, Idi-Araba-Mushin axis.
Responsibilities
- Oversee the day-to-day operations of the hotel, including front desk, housekeeping, maintenance, and food & beverages departments with minimal supervision
- Supervise and motivate staff to maintain high productivity, professionalism, and guest satisfaction.
- Train and develop team members to uphold quality standards and provide excellent customer service.
- Monitor inventory levels and ensure adequate supplies are available to meet guest needs.
- Conduct regular inspections of guest rooms, public areas and facilities to ensure cleanliness, safety and compliance with company standards.
- Handle guest inquiries, requests and complaints in a prompt and courteous manner, striving to resolve issues to the guest satisfaction.
- Ensure compliance with health, safety and security regulations and implement emergency procedures as needed.
- Foster a positive work environment by promoting teamwork, open communication, and employee recognition.
- Collaborate with department heads to implement operational policies, procedures and best practices to optimize efficiency and guest satisfaction.
- Manage budgets, control costs and maximize revenue opportunities while achieving financial targets.
- Maintain accurate records of expenses, revenue and inventory levels and prepare reports for management as required.
- Informed about industry trends, competitor activities, and market conditions to identify opportunities for improvement and innovation.
- Participate in regular meetings with senior management to discuss operational performance, challenges, and strategic initiatives.
- Act as a liaison between hotel management, staff, and guests to facilitate smooth communication and problem resolution.
Requirements
- Bachelor’s Degree / HND in Hospitality Management, Business Administration in any recognized institution.
- A minimum of 5 years in a similar position is required.
- Strong leadership skills with the ability to inspire and motivate a diverse team.
- Excellent communication and interpersonal abilities, with a focus on guest satisfaction.
- Solid organizational and time management skills with the ability to prioritize tasks effectively.
- Knowledge of Hotel Management software and reservation systems
- Understanding of budgeting, financial analysis, and revenue management principles.
- Ability to remain calm and composed under pressure and make sound decisions in challenging situations.
- Flexibility to work irregular hours, including nights, weekends, and holidays as needed.
Method of Application
Interested and qualified candidates should send their CV to: using the Job Position as the subject of the mail.
Expected salary:
Location: Lagos
Job date: Fri, 25 Apr 2025 23:27:59 GMT