Information Management Officer – Maiduguri

Job title: Information Management Officer – Maiduguri

Company: Danish Refugee Council

Job description: Information Management Officer – PSNE (host entity DRC but deployed for the PSNE)Supervised byDRC Protection Manager and UNHCR Protection Sector Coordinator)Reporting toDRC Protection Coordinator and UNHCR Protection Sector Coordinator)Duty StationMaiduguriArea of OperationNigeriaEmployment PeriodEight months with the possibility of extensionType of Contract (Expat/National/Trainee)NationalSalary & BenefitsIn accordance with DRC scaleIntroductionThe Danish Refugee Council assists refugees and internally displaced persons across the globe: we provide emergency aid, fight for their rights, and strengthen their opportunity for a brighter future. We work in conflict-affected areas, along the displacement routes, and in the countries where refugees settle. In cooperation with local communities, we strive for responsible and sustainable solutions. We work toward successful integration and – whenever possible – for the fulfillment of the wish to return home.The Danish Refugee Council was founded in Denmark in 1956 and has since grown to become an international humanitarian organization with more than 7,000 staff and 8,000 volunteers. Based in Copenhagen (Denmark) and present in forty countries, the Danish Refugee Council is a non-profitmaking, politically independent, non-governmental and non-denominational relief organization.Our vision is a dignified life for all displaced. All our efforts are based on our value compass: humanity, respect, independence and neutrality, participation, and honesty and transparency.BackgroundDanish Refugee Council (DRC), and its safety unit, has had an operational presence in Nigeria since 2015. DRC Nigeria is the largest DRC country mission in the West Africa region and one of the largest DRC country missions globally. Currently, DRC delivers life-saving assistance and protection to vulnerable, conflict-affected populations including internally displaced persons, returnees, and host communities in the areas of armed violence reduction, humanitarian mine action, livelihoods, nutrition and food security, protection, shelter and non-food items (NFI) and water, sanitation and hygiene (WASH) in 30+ Local Government Areas (LGAs) across Borno, Adamawa and Yobe states in northeast Nigeria.Operational ContextThis position is funded by FCDO and deployed by DRC to the sector. Under the overall supervision of the UNHCR Protection Sector Coordinator and with support from DRC PIM Specialist and Protection Coordinator, the Information Management Officer will provide information management support to the Protection Sector in Northeast Nigeria, specifically aimed at increasing the effectiveness of the sector’s response and providing support to AoRs, and workstreams part of the Information Management Working Group (IAWG).Timely and accurate information is critical to successful coordination of humanitarian action. The Information Management Officer is responsible for assisting in the production and dissemination of information within the Protection Sector in Maiduguri and with protection coordination working groups in Yobe and Adamawa, as well as with AoRs in NE Nigeria, and to facilitate delivery and monitoring of assistance, undertake gap analysis and determine priorities. If requires, he can also liaise with the PIM officers of DRC in the NE and in the NW and with the PIM Specialist at country level to ensure harmonization of data across humanitarian actors including to build up the North West capacities relying on DRC and its partners’capacities there.The Information Management Officer operationalizes data standards developed at global level and trains secor partners as needed and compiles data and analyses information relevant to the Global Protection Cluster. S/he also supports the sector coordination team and sector partners on an hoc basis, such as supporting the choosing of indicators, analysis, methodology of calculating severity, PiN and targets for the Humanitarian Needs and Response Plans (HNRP). The Information Management Officer will also support the maintenance of the information systems for the management of data collected through the Protection Monitoring network of the Protection Sector in Northeast Nigeria.Aim of the MissionThis deployment is critical to Protection Sector Northeast Nigeria during the HPC 2025 and early 2026. The IMO’s mission will be first: to provide technical support to the Protection Sector and coordination structure including the Areas of Responsibility Housing, Land and Property, (HLP). The IMO will liaise with IMOs in charge of the AORs for Child Protection. Gender-based violence and Mine Action, in particular to ensure a consistent use of Activity Info and a joint approach to other information requirements. The IMO will be tasked with providing technical advice and support in the collection, compilation, and analysis of data/information needs among protection sector partners. The selected candidate will work closely with The Global Protection Cluster, the OCHA Information Management Working Group, and Protection Sector coordinator and co-coordinators, AoRs coordinators/ IMOs, to ensure Protection needs and response analysis are supported by credible data/information.Mission OBJECTIVEs

• Ensure that information systems are in place and maintained to support the ability of the Protection Sector Northeast Nigeria to take evidence-based decisions, in particular regarding protection priorities and gaps and support advocacy and system strengthening to the North West of Nigeria with strong support from DRC and its partners based on their experiences in Sokoto and Zamfara.

Duties and Responsibilities:Under the supervision of UNHCR Protection Sector Coordinator and with oversight of the host entity DRC through the PIM Specialist and Protection Coordinator, the Information Management Officer will:

• Structure and collate the primary data collected by Protection Sector partners on their achievements for the sector operation in Northeast Nigeria, and maintain IM tools which enables Protection Sector partners to identify gaps and priorities.
• Organise the collection of data on the Protection Sector achievements in close coordination with AORs, in particular regarding by acting as a central focal point for uploading information through ActivityInfo.
• Support the planning of the Protection Sector Northeast Nigeria for 2026, in particular the revision of the protection severity mapping, in close coordination with the AoRs.
• Provide all relevant analysis of the data on the Protection Sector achievements, through graphs or other relevant products
• Maintain the dashboard for the Protection Sector protection monitoring in BAY states, ensure its timely update, and implement any changes in the protection monitoring IM systems in place as required.
• Train sector partners, AoRs, and other key partners on data collection, compilation, analysis, and the protection of sensitive data, as needed.
• Regularly collaborates, consults with all coordination forums in Northeast Nigeria and represent the Sector in the Information Management Working Group, gives feedback to the coordination team.
• Ensure the maintenance of the Protection Sector Reliefweb pages and the timely posting of the Protection Sector key documents.
• Ensure to keep up to date with the incident reporting dashboard, the PSNE dashboard based on protection monitoring and help with new adaptations including Kobo process and P21 among others.

Education and professional experience:

• A minimum of five years of progressively responsible experience in information management, data management and data visualization are required.
• Experience working and providing support in the Humanitarian Planning Cycle and well versed with HPC guidance.

Essential requirements

• Support analysis of data and statistics including, summary tables, trends analysis, infographics, and data visualization.
• Expert level knowledge of data processing and managing qualitative and quantitative data using appropriate data analysis structure, methods, and tools such as MS Excel, activity info, Powerbi, kobo tools.
• Coordination expertise for IM/PIM Officers/Specialists to discuss on confidentiality of information/best way to present it with consultations with protection experts.

Competencies: (Knowledge, Skills & Abilities)

• Professionalism: Knowledge and understanding of theories, concepts and approaches relevant to the management of information (in particular protection information) in complex emergencies, disaster preparedness, disaster response and early recovery; Ability to identify issues, analyze humanitarian trends and participate in the resolution of issues/problems; Knowledge of the Humanitarian Programme Cycle, humanitarian operations and coordination structures, particularly Humanitarian Country Teams, Inter-Sector Coordination; Knowledge of collection, processing and management of quantitative and qualitative data.
• Communication: Speaks and writes clearly and effectively; listens to others, correctly interprets messages from others and responds appropriately; asks questions to clarify and exhibits interest in having two-way communication; tailors’ language, tone, style and format to match audience; demonstrates openness in sharing information and keeping people informed.
• Teamwork: Works collaboratively with colleagues to achieve organizational goals; solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others; places team agenda before personal agenda; supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position; shares credit for team accomplishments and accepts joint responsibility for team shortcomings.
• Client Orientation: Considers all those to whom services are provided to be “clients” and seeks to see things from clients’ point of view; establishes and maintains productive partnerships with clients by gaining their trust and respect; identifies clients’ needs and matches them to appropriate solutions; monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems; keeps clients informed of progress or setbacks in projects; meets timeline for delivery of products or services to clients.
• Technological Awareness: Keeps abreast of available technology; understand applicability and limitation of technology to the work of the office; actively seeks to apply technology to appropriate tasks; shows willingness to learn new technology.

Application ProcessA cover letter (1 page max) outlining motivation and suitability.An updated CV (max 4 pages).Subject line – The position you are applying and the locationDeadline: Applications will be reviewed on a rolling basis. Any submission after 22 July 2025 will not be considered.DRC is committed to diversity, inclusion, and equal opportunity. We encourage all qualified internal staff to apply.For questions on eligibility and the process, please refer to the Internal Recruitment FAQ:FAQ LinkFor further inquiries, contact InternalNGAVAC@Drc.ngo.

Expected salary:

Location: Maiduguri, Borno State

Job date: Tue, 15 Jul 2025 22:01:57 GMT

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