Job title: Job Openings at ipNX Nigeria Limited
Company: ipNX Nigeria
Job description: ipNX Nigeria Limited is one of Nigeria’s fastest growing Information and Communications Technology companies. In our business, we connect everything – people, information, and services. We are specialized in network connectivity, and delivery of internet, telephony, television as well as cloud-based software application services to corporate and residential customers.We are recruiting to fill the following positions below:1.) Data Centre Power Systems TechnicianJob Location: Lagos
Employment Type: Full-timeJob Summary
- Responsible for the operations, maintenance and repair of the Electrical Power systems at the Data Centres and Point of Presence (POP) owned by the organisation.
Responsibilities
- Execute preventive maintenance schedules with/without third party vendors and update relevant documentation and checklist.
- Maintenance of various types of electrical power systems e.g. Switchgear, UPS, Generating sets, Rectifiers Inverters, Batter systems, AVR, ATS units, Transformers, PDU/PMM units.
- Track trending operational characteristics
- Monitor and respond to abnormal conditions in the UPS system, generators and ATS.
- Maintain detailed and up-to-date records of operational issues for audits and SLA related purposes.
- Follow the good application of change and incident ticket linked to customers; Respect ITIL processes, incidents and changes to SLA.
Qualifications & Experience
- At Least an Higher National Diploma (HND) in either Electrical and Electronics Engineering or other related disciplines
- At Least 3 years of previous work experience in a Data Centre Operations environment or equivalent.
- Experience troubleshooting breakdowns and repairing electrical power systems devices and components.
- Experience with Portable Appliance Test System.
- Experience in maintenance planning, scheduling and associated maintenance work.
- Experience with Data Centre Infrastructure Management (DCIM) tools will be an added advantage.
- Possession of relevant industry certification or trainings in Electrical Power systems installation, maintenance, and/or repairs.
- Knowledge of equipment installation, electrical and mechanical repairs, welding and fabrication, and safety and compliance.
- Good knowledge of Microsoft Operating systems and Microsoft office suite.
- Adept at conducting tests to identify faults.
- Demonstrated troubleshooting and problem-solving skills.
- Candidate must be able to lift, push and pull up to 20kg.
- Candidate must be able to tolerate temperature of below 20° C for extended periods of time.
- Ability to maintain strong working relationships with both internal and external third parties.
Application Closing Date: 23rd July, 2025.Method of Application
Interested and qualified candidates should send their CV to: using the Job Position as the subject of the email.Note: Only shortlisted candidates will be contacted.2.) OSP Planning and Design TechnicianJob Location: Lagos
Employment Type: Full-timeJob Responsibilities
- Conduct Site surveys for study and planning of new FTTH deployment.
- Prepare Low Level Design of Civil and Fiber Infrastructure for Optical Distribution Network (ODN) deployment to cover future demands.
- FTTH Optical Distribution Network (ODN) planning, Cost estimation, Route Selection, fiber Management and Fiber Link Power Budgeting.
- Prepare detailed FTTH design drawings including duct layouts and cabling layouts.
- Preparation of BoM for FTTH OSP projects.
- Preparation of High Level project scope description.
- Preparation of fiber cabling plan and splice plans for FTTH projects.
- Review of as-built drawings with FTTH roll-out team to ensure conformity with original design. Planning and site selection of Central Offices (CO)
- Design of Central Offices’ civil and fiber infrastructure.
- Pre-project discussions and co-ordination with FTTH roll-out team and OSP vendors.
- Joint site walk-throughs with OSP Supervisor and contractor after kickoff meetings.
- Conduct joint surveys with project team to resolve variation and change in scope issues.
- Revise designs and BOMs and send in the documents for variation or scope change approval.
- Accuracy of OSP design (measured by level of modification by Team lead required on the design before final submission to Head, Network Services Business Unit).
- Accuracy of Bill of Materials within tolerance limits.
- The percentage of time site surveys are done within schedule without un-necessary re-visits.
- Accuracy of High level Descriptions (measured by level of modification required after submission to Team Lead)
- Accuracy of Fibre Splice Plans
Requirements
Qualifications & Experience:
- HND in Electrical / Electronics / Computer Engineering / Computer Science, Information Systems. However, field experience for Non- science or engineering backgrounds can be considered.
- Experience using CAD (Autocad, Visio) and Microsoft office software.
- Excellent communication skill.
- Analytical and problem solving skills.
- Prioritizing work. Generating & maintaining accurate records.
- Outside Plant Fibre experience – site surveys, fibre laying, splicing, termination, troubleshooting.
- Ability to use fibre tools e.g optical power metre, light source and OTDR.
Application Closing Date: 23rd July, 2025.Note: Only shortlisted candidates will be contacted.3.) Contact Center AgentJob Location: Lagos
Employment Type: Full-timeJob Summary
- The Contact Center Agent is responsible for handling inbound and outbound customer interactions, providing exceptional service, and resolving inquiries efficiently.
- The agent serves as the first point of contact for customers, ensuring a positive experience while supporting the company’s products and services.
Key Responsibilities
- Answer incoming customer calls, emails, and chat inquiries in a professional and timely manner.
- Provide accurate information about products, services, promotions, and technical support.
- Resolve customer issues, complaints, and inquiries with a focus on customer satisfaction.
- Process service requests, billing inquiries, and account modifications as needed.
- Escalate complex issues to the appropriate department or supervisor when necessary.
- Maintain a strong knowledge of company offerings, policies, and procedures.
- Accurately document customer interactions and resolutions in the CRM system.
- Achieve individual and team performance targets, including call handling time and customer satisfaction scores.
- Adhere to company policies, compliance requirements, and quality assurance standards.
- Participate in ongoing training sessions to enhance knowledge and customer service skills.
Qualifications & Requirements
- HND or Bachelor’s Degree.
- One year Prior experience in a contact center, customer service, or telecommunications industry is an advantage.
- Excellent verbal and written communication skills.
- Strong problem-solving and conflict resolution abilities.
- Ability to multitask and work in a fast-paced environment.
- Proficiency in using computers, CRM systems, and Microsoft Office applications.
Salary
N115,000 monthly.Application Closing Date: 23rd July, 2025.Note: Only shortlisted candidates will be contacted.
Expected salary: 115000 per month
Location: Nigeria
Job date: Thu, 24 Jul 2025 03:27:25 GMT