Job title: Job Vacancies at Source Microfinance Bank
Company: Source Microfinance Bank
Job description: Source Microfinance Bank is a digital bank with a focus on how to serve you better always! At Source Credit, we have our plans to serve you better right at the center of all we do, and our service offerings. We also ensure we give the best customer service experience that is tailored just for you. Source Microfinance Bank is poised to change the face of banking in Nigeria. We are reinventing banking to empower a generation.We are recruiting to fill the following positions below:1.) Internal Audit and Control OfficerJob Location: Lagos
Job Type: Full-timeRole Overview
- We are looking for an experienced Internal Audit & Control to join our dynamic team.
- This is a full-time hybrid role as Internal Audit & Control located in Lagos with some remote work possible.
- The Internal Audit & Control will be responsible for maintaining a strong internal control environment by reviewing and monitoring the efficiency and effectiveness of operations, reliability of financial reporting, compliance with applicable laws and regulations, and safeguarding of company assets.
- The role holder will collaborate with other departments as well as external auditors and regulators to ensure compliance with company policies and regulatory requirements.
Responsibilities
- Conduct audit of existing processes, procedure and compliance level and recommend reviews and bridge compliance gaps
- Adequate communication of changes in internal process from time to time to stakeholders and users
- Design and implement AML/CFT program in line with regulatory requirement
- Render relevant regulatory returns/reports: AML/CFT, NDIC, CBN etc
- Conduct required checks to ascertain processes are implemented as per KYC, expenditures etc
- Conduct follow up review of financial, operational, or regulatory/compliances deficiencies observed during audits, regulators’ assessments
Candidate Specification
- Bachelor’s Degree in Accounting, Finance, or related field.
- Minimum of 5 years in internal control, audit and/or compliance.
- Candidate must be CIBN certified i.e., obtained MCIB along with other role relevant certification(s)
- Experience working in Microfinance Bank and understanding of CBN stipulated ratio, standards, reporting and other relevant guideline is a must have
- Strong knowledge of auditing standards and principles, financial accounting principles, applicable laws, and regulation
- Previous and proven usage of Microsoft office, accounting and core banking solutions is essential for the role holder
- Proven experience in financial analysis and reporting
- Experience working with start-up is an advantage but not compulsory
- Excellent verbal and written communication and presentation skills is required
- Candidate must possess the ability to work independently and part of a team, should be a self-starter
- The desired candidate is expected to be primarily highly proactive and corrective in approach.
- Excellent analytical, strategic thinking, and problem-solving skills.
2.) Banking Operations LeadJob Location: Lagos
Job Type: Full timeResponsibilities
- Coordinate and channel resources to ensure seamless banking operations in line with the Bank’s strategy.
- Ensure just-in-time service deliveries of bank operations, credit administration, digital platforms etc.
- Establish and maintain cordial relationships with and across correspondent banks, relevant partners & stakeholders key to our success.
- Implement prompt resolution of customer complaints, logged cases, internally observed issues in a proactive manner, as such delivering great customer experience.
- Ensure all operations follow laid down rules, procedures and regulatory policies.
- Embark on research, consultation, and engagement to suggest possible improvements to the Bank’s policies & processes aimed at delivering efficient banking services and products.
Requirements
- Bachelor’s Degree in Accounting, Finance, or related field.
- Minimum of 5 years of banking operations experience in microfinance bank/financial service.
- Desired candidate must be CIBN certified i.e., obtained MCIB along with other role relevant certification(s).
- Experience working in Microfinance Bank and understanding of CBN stipulated ratio, standards, reporting and other relevant guidelines is a must-have.
- Proven understanding and experience of fintech banking operations.
- Previous and proven usage of Microsoft office, and core banking solutions is essential for the role holder.
- Experience working with start-up is an advantage but not compulsory.
- Excellent verbal and written communication and presentation skills is required.
- Candidate must possess the ability to work independently and part of a team, should be a self-starter.
- Excellent analytical, strategic thinking, and problem-solving skills.
3.) Customer Experience / Transaction OfficerJob Location: Lagos
Job Type: Full timeJob Description
- Analyze customer complaints and determine the best course of action to resolve them, escalate complex issues to management when necessary.
- Issue payment receipts, offer letters and follow up on due and missed payments.
- Calls: incoming and outbound calls.
- Customer account creation, maintenance and update Customer database across products.
- Collaborate with other departments, such as sales, marketing, IT support and product development, to communicate customer feedback and contribute to continuous improvement efforts.
- Monitor customer complaints and reach out to provide assistance.
- Establish and maintain interpersonal relationships with Customers.
- Generate timely reports to different stakeholders as required: utilize such reports to advise management in decision making.
- Analyze & report data to inform operational decisions or activities, basically to improve product offerings.
- Prompt responses to customers’ requests & queries via mails, telephones etc.
- Gather customer feedback and share with unit head and other departments.
Requirements
- Minimum of 2 years as a Customer Experience, preferably in a financial service job role.
- HND or B.Sc in related field.
- Interpersonal and customer service skills to ensure positive interaction with customer.
- Analytical and problem-solving skills to troubleshoot, diagnose problems and recommend effective solutions.
- Active Listening and Communication Skills.
- Time management skill.
- Technical skill and effective use of Microsoft office (Excel, PowerPoint Teams e.t.c).
- Experience in use of core bank application/solution is compulsory.
Expected salary:
Location: Nigeria
Job date: Wed, 07 May 2025 05:19:39 GMT