Airtel Nigeria (Airtel Networks Limited) is a leading telecommunications services provider in Nigeria headquartered in Lagos, the commercial nerve-centre of Nigeria. The telco ranks amongst the top four mobile service providers in terms of subscribers with a customer base of more than 39.8 million. The company’s product offerings include 2G, 3G and 4G wireless services, mobile commerce and enterprise services.
We are recruiting to fill the position below:
Job Title: Lead, Reporting & Regulatory Compliance
Job Identification: 538
Location: Lagos
Job Type: Full-time
Job Description
This purpose of this role will be to:
- Manage capacity and manage Services contract Delivery Quality Assurance, ensuring effective and efficient deployment and operations of network resources for attainment of optimal Network service Quality.
- Enforce contract adherence by partners, managing vendors to deliver on agreed capacity and Quality standards.
- Responsible for MC Capacity deployment and MS Quality KPI validations, reconciliations and signoffs.
- Ensure that all Regulatory reports are delivered within timeline and with the attendant accuracy.
Responsibilities
Managed Services Delivery Assurance – 2G, 3G, 4G, 5G, Core/IN/VAS:
- Monthly MS Validation and Signoff
- Ensure accurate validation of monthly MS sign-off
- Follow through with MS partner to optimize new/expanded sites
- Regular KPI quality review with vendors
- Routinely validate reported KPIs used for sign-off
- Ensure deployed sites meet required minimum contractually agreed KPI to prevent degradation of network quality
Managed Capacity Delivery assurance:
- Monthly MC and Signoff
- Network Capacity /asset capitalization
- Drive addition of sites under optimization into MAPA to provide required capacity thereby reducing high network utilization
- Manage database of MAPA sites
- Deployment reconciliation for payment
- Validate the accuracy and integrity of Managed Capacity performance reports (weekly/monthly/Quarterly/adhoc/
Erlang Capacity Expansion:
- Ensure Network Capacity is deployed effectively and efficiently enforcing the grow/de-grow AOP guideline
- Capacity reconciliation and segmentation for payment
- Ensure no loss of traffic following expansion of sites
- Network Capacity utilization Reporting and analysis
- Drive Network Capacity Expansion to relieve Network congestion
- Drive the Special Events – analyze unusual traffic events, follow-up after node integration/upgrade/re-home
MS KPI Validation:
- Validate the accuracy and integrity of all performance reports received from MS (weekly/monthly/Quarterly/adhoc etc.)
- Benchmark performance of various partners to engender effective competition for continued improvement
- Drive review of KPI formula changes as required
- Track Quality of new and expanded sites to ensure no degradation
MS Service Assurance Claim:
- Track and record service assurance impacting outages
- Interface with different Network domains to ensure tracking of Service Assurance impacting outages
- Manage agreement with vendors on service assurance impacting outages and get their sign-off
- Trigger Service Assurance sign-off
- Follow through to ensure completion of Service Assurance sign-off
Exclusion Sign-Off:
- Validate and confirm exclusion claims by MC/MS partners
- Effectively manage Partners to ensure no contractual dispute arises in MC/MS signoffs
- Ensure faults sign-off agreement between Operations and Vendors
- Track wrong and missing data in computation of exclusion values
- Ensure exclusion is only granted following systematic audit and review of data provided by vendors
Regulatory Compliance (Network):
- Ensure that network impact analysis of all promo/new products is done to confirm no quality degradation in line with regulatory.
- Ensure adherence to all regulatory requirements.
- Ensure that Partners provide monthly Regulatory Compliance Certificate
Management Reporting:
- Detailed and accurate deployment reports to aid Airtel determine OPEX commitment to MS partner
- Provide independent adhoc reports to management and regulatory bodies as required
Dimensions:
- Network Quality (% of cells meeting contractual KPIs) >= 98%
- Accuracy of Validated report > 90%
- MAPA sites AOP target
- Reduction in OPEX/CAPEX
Requirements
Educational Qualifications & Functional / Technical Skills:
- Bachelor of Engineering Degree (Electrical / Electronic, Telecommunication or related fields)
- Sound knowledge of Mobile Network Operations, Planning, Optimization, Performance
- Contract Management and administration
- Vendor Management
- Understanding of network CAPEX/OPEX fundamentals
- Business analysis
- Analytical, Statistical and Presentation skills
- Sound MS Excel skills
- Knowledge of Performance management systems/tools/support systems
- Project Management
- Network Asset/Business productivity analysis
- Network Audit and functionality testing
Relevant Experience:
- Minimum 6 years managerial experience in a GSM/Mobile company
- Minimum 5 years Project/Contract Management experience
- Minimum 6 Vendor Management experience
Other requirements:
- Ability to innovate and deliver value to business at multiple levels will play an important role
- Integrity
- Analytical Skills.
- Ability to manage an outsourcing partner to deliver a business solution
- Ability to motivate and lead
How to Apply
Interested and qualified candidates should:
Click here to apply
Application Deadline 25th July, 2025; 11:59 PM.
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