Job title: Nigeria Trade and Working Capital Operations Unit Head
Company: Citigroup
Job description: Are you looking for a career move that will put you at the heart of a global financial institution? Then bring your skills in analysis, problem solving and communication to Citi’s Trade and Working Capital Solutions Operations Team.By Joining Citi, you will become part of a global organisation whose mission is to serve as a trusted partner to our clients by responsibly providing financial services that enable growth and economic progress.Team/Role Overview:The Trade and Working Capital Operations Unit Head is a role responsible for ensuring transactions are processed accurately and on time in coordination with the Transaction Services team. The overall objective is to manage the daily operations for a larger Cash and Trade Operations unit, consisting of multiple teams performing related tasks.What you’ll do:
- Oversee daily operations for multiple teams and several unit supervisors and ensure teams meet performance and quality expectations
- Manage staff resource allocation while assisting with the development and oversight of the budget
- Resolve complex and highly variable issues with significant departmental impact
- Evaluate performance and make recommendations for training/development, pay increases, hiring, terminations and other personnel actions
- Ensure essential procedures are followed and contribute to defining workflow standards
- Contribute to the objectives of the entire Transaction Services function
- Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.
- Review transactional documentation for various Trade products and processes to ensure full compliance with applicable regulatory guidelines, laws of Nigeria and/or the United States of America, Citigroup corporate policy, local procedures and international conventions.
- Ensure that updates of transaction details on business applications/Product processors for various Trade products and processes by processors, supervisors and unit heads comply with Citigroup corporate policy and local procedures. Ensure that such updates are done accurately and promptly.
- Ensure that information provided to regulators, independent control, external auditors, Citigroup auditors, customers, business units and operations management is accurate and adequately representative of the degree of compliance with applicable requirements.
- Ensure proofing of internal accounts to departmental records as and at when due. Ensure that all proof exceptions are corrected and root causes fixed.
- Plan and co-ordinate MCA for various Trade products and processes as and when due. Ensure that all MCA exceptions are corrected and root causes fixed. Ensure that satisfactory MCA, QA and Internal Audit (IA) ratings are achieved for various Trade products and processes. Ensure that CBN, NDIC and any regulatory audits are satisfactory for various Trade products/processes.
- Ensure that all accruals, amortisations, charges and fees are accurately computed as and when due and that appropriate accounting entries are accurately passed as and when due.
- Ensure that processors, and supervisors adhere to service delivery standards, operating procedures/process notes and Product Control Function Checklists (PCFC). Resolve all exceptions and root causes. Escalate to the MEA Trade ops Head/SCOO/other seniors where necessary.
- Provide guidance and training for processors, and supervisors. Ensure appraisals, job descriptions, development summaries and goals are prepared for processors, and supervisors as and when due. Proactively enable processors and staff to acquire and develop the necessary skills for their career development and growth. Ensure that human and other resource requirements for efficient and smooth running of Trade Operations are provided within budget limits.
- Review and update local procedures, DCFCs, MCA checklists and designations as and when due for compliance with applicable regulatory guidelines, laws of Nigeria and/or the United States of America, Citigroup corporate policy, local procedures and international conventions.
- Provide input to the development of Trade product programmes. Support the business units on all Trade business development projects.
- Ensure optimum operational efficiency of the various Trade products/processes. Monitor all processes for optimum performance and initiate/participate in process improvement steps where necessary. Review service delivery standards in line with customer and business requirements.
- Manage and coordinate the activities of the off-shoring units by ensuring that they deliver in line with the approved procedures and Statements Of Works (SOW)/ICSA.
- Ensure effective working relationship between the offshore processing units and the branch.
- Ensure that institutional policy/local regulatory changes is communicated to the off-shoring units in a timely manner.
- Provide leadership, vision and strategic direction for the department as a whole, with guidance on interpretation on all applicable policies.
- Drive continuous improvement in customer and employee satisfaction through various initiatives contribute to the growth and sustainability of the business portfolio.
- Ensure strategic deployment of human and other resources to achieve corporate goals.
- Maintain good rapport with representatives of customers and regulators and provide leadership in resolution of any issues that can potentially adversely impact the relationships of these parties with the bank.
What we’ll need from you:
- Bachelor’s degree, preferably in business, accounting, or finance is the minimum educational requirement.
- 15 years post-graduation experience out of which 10 years must have been in the banking industry and at least 2 years must have been on the Assistant General Manger grade.
- Mandatory working experience in at least 3 major areas of banking operations.
- 10-15 years of experience in a related senior level role with experience in trade / cash operations and management.
- Proven experience in creating and implementing processes that result in improved business performance.
- Effective verbal and written communication and analytical skills
- Bachelor’s/University degree, Master’s degree preferred.
What we can offer you:By joining Citi Nigeria, you will not only be part of a business casual workplace with a hybrid working model (up to 2 days working at home per week), but also receive a competitive base salary (which is annually reviewed) and enjoy a whole host of additional benefits that support you (and your family) to be well, live well and save well.Alongside these benefits Citi is committed to ensuring our workplace is where everyone feels comfortable coming to work as their whole self every day. We want the best talent around the world to be energized to join us, motivated to stay, and empowered to thrive.Sounds like Citi has everything you need? Then apply to discover the true extent of your capabilities.Job Family Group: Operations – Transaction ServicesJob Family: Cash ManagementTime Type: Full timeMost Relevant Skills Please see the requirements listed above.Other Relevant Skills For complementary skills, please see above and/or contact the recruiter.Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review .View Citi’s and the poster.
Expected salary:
Location: Lagos, Lagos State
Job date: Fri, 18 Jul 2025 05:21:41 GMT