{"id":22991,"date":"2025-11-02T03:00:11","date_gmt":"2025-11-02T03:00:11","guid":{"rendered":"https:\/\/www.jobsafric.com\/nigeria\/business-support-officers-merchant-and-agency-services-at-unified-payment-services-limited\/"},"modified":"2025-11-02T03:00:11","modified_gmt":"2025-11-02T03:00:11","slug":"business-support-officers-merchant-and-agency-services-at-unified-payment-services-limited","status":"publish","type":"post","link":"https:\/\/www.indeed.com.ng\/nigeria\/business-support-officers-merchant-and-agency-services-at-unified-payment-services-limited\/","title":{"rendered":"Business Support Officers &#8211; Merchant and Agency Services at Unified Payment Services Limited"},"content":{"rendered":"<ul class=\"table-of-content\">\n<li class=\"contents-title\">Contents<\/li>\n<li class=\"table-of-content-li\"> Open Jobs\n<ol type=\"1\">\n<li>Business Support Officer &#8211; Merchant and Agency Services (2 years experience)<\/li>\n<li>Business Support Officer &#8211; Merchant and Agency Services (7 years experience)<\/li>\n<\/ol>\n<\/li>\n<li class=\"table-of-content-li\">\n<p>         \tMethod of Application<\/p>\n<\/li>\n<\/ul>\n<p><\/p>\n<h1>\n<p>                \t\tBusiness Support Officers &#8211; Merchant and Agency Services at Unified Payment Services Limited<br \/>\n            \t\t<\/h1>\n<p><\/p>\n<h2 class=\"mag-b \" id=\"job1068933\">\n<p>            Business Support Officer &#8211; Merchant and Agency Services (2 years experience) <\/p>\n<\/h2>\n<p><\/p>\n<ul class=\"job-key-info\">\n<li><span class=\"jkey-title\">Job Type<\/span> <span class=\"jkey-info\">Full Time<\/span><\/li>\n<li><span class=\"jkey-title\">Qualification<\/span> <span class=\"jkey-info\">BA\/BSc\/HND<\/span><\/li>\n<li><span class=\"jkey-title\">Experience<\/span> <span class=\"jkey-info\">2 years<\/span><\/li>\n<li><span class=\"jkey-title\">Location<\/span> <span class=\"jkey-info\">Lagos<\/span><\/li>\n<li><span class=\"jkey-title\">Job Field<\/span> <span class=\"jkey-info\">Finance \/ Accounting \/ Audit&amp;nbsp<\/span>\n<\/li>\n<\/ul>\n<p><\/p>\n<div class=\"job-details\">\n<p><strong>Job Objective (s)<\/strong><\/p>\n<ul>\n<li>To provide operational and business support for merchants and agency banking partners.<\/li>\n<li>The role ensures smooth onboarding, issue resolution, transaction monitoring, and overall satisfaction of our merchants and agents, while supporting growth and compliance in line with Unified Payments\u2019 fintech strategy.<\/li>\n<\/ul>\n<p><strong>Duties &amp; Responsibilties<\/strong><\/p>\n<ul>\n<li>Provide first-line operational support to merchants and agency partners across all payment channels.<\/li>\n<li>Handle onboarding, activation, and maintenance of merchants and agents on Unified Payments\u2019 platforms.<\/li>\n<li>Monitor transactions and settlement processes, escalating discrepancies or failures for prompt resolution.<\/li>\n<li>Liaise with internal teams (Technology, Operations, Risk, Finance) to resolve merchant\/agent complaints within agreed SLAs.<\/li>\n<li>Support reconciliation activities for merchant and agency transactions.<\/li>\n<li>Track, document, and analyse merchant and agent feedback to enhance service delivery.<\/li>\n<li>Assist in preparing periodic performance reports, dashboards, and business reviews.<\/li>\n<li>Ensure merchants and agents operate in line with regulatory guidelines, contractual obligations, and company policies.<\/li>\n<li>Participate in product testing, user acceptance testing (UAT), and process improvements that affect merchant and agency services.<\/li>\n<li>Maintain accurate records of all support activities, ensuring transparency and accountability.<\/li>\n<\/ul>\n<p><strong>Job\u00a0Requirements<\/strong><\/p>\n<ul>\n<li>Education: Bachelor\u2019s Degree in finance, Banking, Economics, Business Administration, or related field.<\/li>\n<li>Experience: Minimum of 2 years post NYSC.<\/li>\n<\/ul>\n<p>Key Comptency Requirements:<\/p>\n<ul>\n<li>Knowledge: Strong knowledge of POS operations, agency banking, digital payments, and settlement processes.<\/li>\n<\/ul>\n<p>Skill\/Competencies:<\/p>\n<ul>\n<li>Strong analytical, problem-solving, and customer service skills.<\/li>\n<li>Proficiency in Microsoft Excel and other reporting tools.<\/li>\n<li>Ability to work well in a fast-paced, high-demand environment.<\/li>\n<\/ul>\n<p>go to method of application \u00bb<\/p>\n<\/div>\n<p><\/p>\n<h2 id=\"application-method\" style=\"margin-top:10px; color: #069;\" class=\"mag-b ts-18 bm-t-0 bm-b-5 \"><b>Method of Application <\/b><\/h2>\n<p><\/p>\n<div class=\"mag-b bm-t-20 bm-b-20\">\n<div id=\"adbox\">\n<script async src=\"https:\/\/pagead2.googlesyndication.com\/pagead\/js\/adsbygoogle.js?client=ca-pub-0011597892009729\" crossorigin=\"anonymous\"><\/script><br \/>\n<!-- Responsive all sites - no matched --><\/p>\n<p><script>\n<\/script>\n<\/div>\n<\/div>\n","protected":false},"excerpt":{"rendered":"<p>Contents Open Jobs Business Support Officer &#8211; Merchant and Agency Services (2 years experience) Business Support Officer &#8211; Merchant and Agency Services (7 years experience) Method of Application Business Support Officers &#8211; Merchant and Agency Services at Unified Payment Services Limited Business Support Officer &#8211; Merchant and Agency Services (2 years experience) Job Type Full [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"comment_status":"open","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[1],"tags":[],"class_list":["post-22991","post","type-post","status-publish","format-standard","hentry","category-jobs"],"_links":{"self":[{"href":"https:\/\/www.indeed.com.ng\/nigeria\/wp-json\/wp\/v2\/posts\/22991","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.indeed.com.ng\/nigeria\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/www.indeed.com.ng\/nigeria\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/www.indeed.com.ng\/nigeria\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.indeed.com.ng\/nigeria\/wp-json\/wp\/v2\/comments?post=22991"}],"version-history":[{"count":0,"href":"https:\/\/www.indeed.com.ng\/nigeria\/wp-json\/wp\/v2\/posts\/22991\/revisions"}],"wp:attachment":[{"href":"https:\/\/www.indeed.com.ng\/nigeria\/wp-json\/wp\/v2\/media?parent=22991"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/www.indeed.com.ng\/nigeria\/wp-json\/wp\/v2\/categories?post=22991"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/www.indeed.com.ng\/nigeria\/wp-json\/wp\/v2\/tags?post=22991"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}