The Nigerian Electricity Supply Corporation (Nigeria) Limited (NESCO) is incorporated under the Companies Act of the Laws of Nigeria. Its core business is to generate, distribute, supply and retail electric power in Plateau State and adjacent States.
We are recruiting to fill the position below:
Job Title: Walk-in Customer Officer
Location: Jos, Plateau
Employment Type: Full-time
Purpose of the Job
- Responsible for managing in-person customer interactions, addressing inquiries, lodging complaints, and ensuring effective resolution of customer concerns.
- The role also provides support to the Call Centre Supervisor in daily operations.
Key Duties and Responsibilities
- The Walk-in- Customer Officer shall therefore be responsible, but not limited, for the following:
- Serve as the first point of contact for walk-in customers, providing prompt and professional assistance.
- Receive and log customer complaints, inquiries, and service requests, ensuring accurate documentation.
- Assist in resolving consumer complaints by coordinating with relevant departments and tracking resolution progress.
- Educate customers on electricity regulations, payment solutions, billing issues, and service processes.
- Escalate unresolved complaints to the appropriate teams and follow up to ensure timely resolution.
- Maintain proper records of customer interactions and feedback for reporting and service improvement.
- Ensure compliance with company policies, service level agreements (SLAs), and regulatory guidelines.
- Support the Call Centre Supervisor in executing daily operational activities.
- Perform other duties as assigned by the Call Centre Supervisor or management.
- Prepare periodic reports for the attention of the Call Centre Supervisor.
- Perform any other tasks as assigned by the Call Centre Supervisor.
Minimum Educational & Professional Qualifications, Experience and Knowledge
- Higher National Diploma or its equivalent in Business Administration or Social Science is required.
- Minimum of 3 years of work experience in customer service roles in the Electricity Supply Industry.
- Full Membership of a Relevant Professional Body.
Attributes and Competencies:
- Strong knowledge of Electricity Regulations and Policies.
- Customer Service Orientation and the ability to handle difficult situations professionally.
- Understanding of Payment Solutions and Billing Strategies.
- Strong Communication and Interpersonal Skills.
- Problem-Solving and Decision-Making Abilities.
- Proactive Approach to issue resolution and customer engagement.
- Ability to multitask and work efficiently in a fast-paced environment.
Job Title: Energy Management Officer
Location: Jos, Plateau
Employment Type: Full-time
Purpose of the Job
- Responsible for overseeing the efficient distribution and utilisation of electrical energy within the distribution network.
- This role ensures optimal equipment performance, compliance with operational standards, monitoring of outages, and adherence to safety procedures to prevent accidents or losses
Key Duties and Responsibilities
The Energy Management Officer shall therefore be responsible, but not limited, for the following:
- Analyse energy consumption data to identify trends, anomalies, and opportunities for system improvements.
- Prepare and present regular reports to Lead, Network Planning & Distribution.
- Oversee and log all switching operations accurately and ensure timely reporting of all executed operations.
- Monitor and address outages, ensuring adherence to safety protocols during restoration activities.
- Enforce the use of Personal Protective Equipment (PPE) and ensure compliance with work safety requirements during permit issuance.
- Maintain a zero-tolerance approach to equipment breakdowns, accidents, or incidents leading to injuries or fatalities.
- Prepares load forecasts for energy demand and consumption and carries out comparative load analysis.
- Monitors real-time load allocation on the system operator portal for load confirmation and execution.
- Prepare periodic report for the attention of the Lead, Network Planning & Distribution.
- Carrying out any other duties as assigned by the Lead, Network Planning & Distribution.
Minimum Educational & Professional Qualifications, Experience and Knowledge
- First Degree in Electrical Engineering or any related field.
- Minimum of 3 years’ experience in the power industry preferably in energy management or energy trading areas.
- Full Membership of a Relevant Professional Body.
Attributes and Competencies:
- Team working and collaboration.
- Network Data Analysis Management.
- Network Location Mapping Proficiency and energy distribution systems.
- Knowledge of Electricity Regulations and Policies.
Job Title: Revenue Monitoring and Mobilization Supervisor
Location: Jos, Plateau
Employment Type: Full-time
Purpose of the Job
- Ensure adequate measures are put in place to guard against collection losses and detect potential revenue leakages/irregularities.
Key Duties and Responsibilities
The Revenue Monitoring and Mobilization Supervisor shall therefore be responsible, but not limited, for the following:
- Plan, allocate, coordinate and monitor revenue collection.
- Develop and implement quantifiable revenue and collection monitoring mechanisms to enhance accuracy and efficiency.
- Identify areas with high financial leakages (e.g., unmetered customers, energy theft, billing errors) and design appropriate strategies to enhance billing and collection operations minimizing collection and commercial losses.
- Collaborate with relevant departments (e.g., Metering, Billing, Operations) to develop and implement revenue protection processes and procedures.
- Carry out periodic Quality Assurance (QA) on revenue protection processes and recommend improvement opportunities.
- Monitor compliance with electricity regulations, policies, and industry standards related to revenue collection and billing.
- Review NESCO’s revenue vis-à-vis energy supplied.
- Prepare periodic reports for the attention of the Lead, Commercial.
- Carry out any other duties as requested by the Lead, Commercial.
Minimum Educational & Professional Qualifications, Experience and Knowledge
- First degree in Electrical or Mechanical Engineering, Business Administration Accountancy and Banking & Finance.
- Minimum of 5 years’ experience in the Electricity Supply Industry.
- Full Membership of a Relevant Professional Body.
Attributes and Competencies:
- Strong knowledge of revenue optimization techniques and strategies in the power sector
- Knowledge of Electricity Regulations and Policies
- Knowledge of Management Information Systems (MIS)
- Supervisory Skills
- Effective communication and interpersonal skills for collaboration with internal and external stakeholders.
Job Title: Surveillance Officer
Location: Jos, Plateau
Employment Type: Full-time
Purpose of the Job
- Monitor, investigate, and report irregularities in energy usage to identify and address revenue leakages, theft, and commercial losses, while ensuring compliance with regulatory standards.
Key Duties and Responsibilities
The Surveillance Officer, shall therefore be responsible, but not limited, for the following:
- Conduct field investigations and inspections to identify potential revenue leakages, theft, or irregularities in energy usage.
- Monitor and report instances of meter tampering, illegal connections, and other activities contributing to Commercial losses.
- Assist in implementing strategies and measures designed to minimise revenue losses
- Collect and document evidence of irregularities, ensuring proper management of potential enforcement actions or legal proceedings.
- Collaborate with the Revenue Protection Enforcement Supervisor and other team members to prioritize surveillance activities based on identified high-risk areas.
- Coordinating periodic surveillance checks for both customers and field commercial staff to ensure compliance.
- Prepare detailed surveillance reports and recommend corrective actions to reduce losses
- Ensure compliance with legal and regulatory standards (NERC regulations) during surveillance and enforcement activities.
- Liaise with law enforcement agencies or legal teams when necessary for prosecution or resolution of detected violations.
- Maintain detailed records of surveillance activities and outcomes for internal and external reporting.
- Prepare periodic reports for the attention of the Revenue Protection Enforcement Supervisor.
- Perform any other tasks as assigned by the Revenue Protection Enforcement Supervisor.
Minimum Educational & Professional Qualifications, Experience and Knowledge
- Higher National Diploma in Electrical or Mechanical Engineering.
- Basic proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook).
- Minimum of 3 years of relevant work experience in the Electricity Supply Industry
- Full Membership of a Relevant Professional Body.
Attributes and Competencies:
- Understanding of electricity regulations, policies, and energy loss prevention measures.
- Proficient in data gathering, analysis, and reporting.
- Effective problem-solving and decision-making skills.
- Strong interpersonal and teamwork skills.
- Excellent communication and reporting skills.
Job Title: Instrumentation & Control Officer
Location: Jos, Plateau
Employment Type: Full-time
Purpose of the Job
- Responsible for the maintenance, troubleshooting, and calibration of instrumentation and control systems to ensure optimal operations.
- Supports spare parts management, safety compliance, and effective collaboration with operations and procurement teams
Key Duties and Responsibilities
The Instrumentation & Control Officer shall therefore be responsible, but not limited, for the following:
- Perform troubleshooting, testing, repair, and maintenance of instrumentation and control systems.
- Calibrate instruments and control devices, including PLCs, Relays, pressure switches, level switches, temperature switches, and transmitters.
- Assist in ensuring all I & C systems are operational and properly integrated into the grid system processes.
- Conduct periodic inspections of I & C systems to identify hazards, defects, or the need for repair.
- Provide feedback to ensure accurate scaling and measurement for controllers.
- Follow the I & C maintenance checklist provided by the Maintenance Planning unit and ensure all tasks are completed.
- Support the analysis and resolution of issues flagged by the performance and efficiency team.
- Monitor and manage the utilisation of I & C spare parts and equipment to avoid wastage or damage.
- Ensure compliance with all health, safety, and environmental regulations during maintenance activities.
- Maintain accurate records of instrumentation and control activities, calibration reports, and spare parts usage.
- Preparation of weekly and monthly reports on the performance of I & C systems.
- Work closely with the operations and metering team to address maintenance-related issues.
- Collaborate with the procurement team to specify the requirements for spare parts and ensure timely acquisition.
- Prepare periodic reports for the attention of the Instrumentation & Control Supervisor.
- Perform any other tasks as assigned by the Instrumentation & Control Supervisor.
Minimum Educational & Professional Qualifications, Experience and Knowledge
- Minimum of a First Degree in Electrical Engineering or any related course.
- Minimum of 3 years of hands-on experience in maintaining, calibrating, and troubleshooting instrumentation and control systems in power plants or industrial settings.
- Full Membership of a Relevant Professional Body.
Attributes and Competencies:
- Strong knowledge of field instruments like pressure, temperature, flow, and level transmitters.
- Proficiency in working with control valves, actuators, and variable frequency drives (VFDs).
- Ability to read and interpret P&ID diagrams, loop drawings, and schematics.
- Troubleshooting Skills.
- Familiarity with standards related to instrumentation and control.
- Knowledge of communication protocols.
Job Title: Enforcement Officer
Location: Jos, Plateau
Employment Type: Full-time
Purpose of the Job
- Executes corrective actions to address energy theft, and irregularities, and ensure compliance with regulatory standards.
Key Duties and Responsibilities
The Enforcement Officer shall therefore be responsible, but not limited, for the following:
- Enforce corrective measures to address energy theft, meter tampering, illegal connections, and other activities contributing to commercial losses.
- Collaborate with the Surveillance Officer to act on findings and evidence of irregularities in energy usage or billing.
- Disconnect or regularize illegal power connections in compliance with legal and regulatory standards (NERC regulations).
- Engage with customers to educate and warn against illegal energy usage practices and their consequences.
- Support audits of customer accounts and installations to ensure compliance with the company’s billing and metering policies.
- Liaise with law enforcement or security agencies when necessary to ensure the safety and effectiveness of enforcement operations.
- Support the development and implementation of strategies to reduce commercial losses and enhance revenue collection.
- Ensure meter installation targets are met.
- Maintain records of enforcement activities, including violations detected and corrective measures taken.
- Prepare detailed reports on enforcement activities, including outcomes and recommendations for future improvements.
- Perform additional duties as assigned by Revenue Protection Enforcement Supervisor to support the department’s objectives.
Minimum Educational & Professional Qualifications, Experience and Knowledge
- Higher National Diploma in Electrical or Mechanical Engineering.
- Basic proficiency in Microsoft Office applications (Excel, Word, PowerPoint, Outlook).
- Minimum of 3 years of relevant work experience in the Electricity Supply Industry.
- Full Membership of a Relevant Professional Body.
Attributes and Competencies:
- Understanding of electricity regulations, policies, and energy loss prevention measures.
- Proficient in data gathering, analysis, and reporting.
- Effective problem-solving and decision-making skills.
Job Title: Meter Electrician
Location: Jos, Plateau
Employment Type: Full-time
Purpose of the Job
- Responsible for the installation, maintenance, testing, and repair of electric meters to ensure accurate energy measurement and billing.
Key Duties and Responsibilities
The Meter Electrician shall therefore be responsible, but not limited, for the following:
- Install, calibrate, test, and maintain electricity meters (single-phase, three-phase, smart meters, and advanced metering infrastructure systems).
- Troubleshoot, repair, or replace faulty meters to ensure uninterrupted and accurate electricity measurement.
- Conduct routine maintenance on metering systems and components to ensure optimal performance.
- Perform periodic testing and calibration of meters to maintain compliance with industry and regulatory standards.
- Upload metering data to centralized systems and maintain records of meter installation, maintenance, and repair activities.
- Ensure all meter-related activities comply with regulatory standards, codes, and company policies.
- Maintain proper documentation of metering work and ensure accurate reporting of activities.
- Interact with customers during meter installations or repairs to provide information about metering systems and address customer inquiries.
- Investigate customer complaints related to metering issues and provide resolutions.
- Assist in integrating metering systems with the overall energy management system.
- Adhere to safety protocols and standards while handling electrical metering systems.
- Conduct risk assessments before initiating any work on metering equipment and report potential hazards.
- Ensure metering systems are aligned with protection and control systems to enhance operational reliability.
- Prepare periodic reports for the attention of the Protection Control & Metering Supervisor.
- Perform any other tasks as assigned by the Protection Control & Metering Supervisor.
Minimum Educational & Professional Qualifications, Experience and Knowledge
- Diploma or Technical Certification in Electrical Engineering, Power Systems, or a related field.
- Minimum of 3 years’ experience in electrical installation, metering systems, or related fields.
- Experience with smart meters, AMI (Advanced Metering Infrastructure), or prepaid metering systems is an Advantage.
Attributes and Competencies:
- Electrical systems knowledge.
- Knowledge of metering installation and maintenance.
- Data management and reporting.
- Commitment to Safety.
- Physical agility and stamina to perform task, including pole climbing and working at heights to resolve meter issues.
Job Title: Mobilization Officer
Location: Jos, Plateau
Employment Type: Full-time
Purpose of the Job
- Assist the Revenue Mobilisation, Monitoring & Assurance Supervisor in developing and implementing strategies that can help attain collection targets.
Key Duties and Responsibilities
The Mobilization Officer shall therefore be responsible, but not limited, for the following:
- Minimize collection losses and implement strategies to improve revenue collection within the organization.
- Carry out revenue collection/ cash drive activities.
- Assist with ensuring revenue mobilization resources are adequate and effective.
- Ensure implementation of payment plans reached with debtors
- Bill distribution to customers and reporting.
- Periodic assessment and review of all payment channels across the network.
- Review, assessment and monitoring of disconnection activities within the network.
- Ensure relevant units possess the right reports required to drive collection.
- Assist with the development and implementation of a robust debt recovery strategy.
- Identify collection gaps and recommend strategies for mitigating collection risks.
- Comply with Quality Management System / Operational Health & System.
- Prepare periodic reports for the attention of the Revenue Monitoring and Mobilization Assurance Supervisor.
- Carry out any other duties as requested by the Revenue Monitoring and Mobilization Assurance Supervisor.
Minimum Educational & Professional Qualifications, Experience and Knowledge
- First Degree in Electrical or Mechanical Engineering, Business Administration Accountancy, Banking & Finance or a related field.
- Basic computer proficiency (MS Excel, Word, PowerPoint, Outlook).
- Minimum of 3 years relevant work experience in the Electricity Supply Industry.
- Full Membership of a Relevant Professional Body.
Attributes and Competencies:
- Knowledge of NERC collection regulations and guidelines.
- Strong financial and business acumen.
- Report writing skills.
Job Title: Linesman
Location: Jos, Plateau
Employment Type: Full-time
Purpose of the Job
- Responsible for the safe installation, maintenance, and repair of overhead and underground electrical power lines within the distribution network
Key Duties and Responsibilities
The Linesman shall therefore be responsible, but not limited, for the following:
- Install, maintain, and repair overhead and underground power lines and associated equipment in accordance with industry standards.
- Execute the construction, relocation, and expansion of power lines, which includes pole climbing, rigging, and line stringing activities.
- Respond promptly to electrical faults or outages, ensuring power restoration is done efficiently and safely.
- Adhere to safety protocols and procedures to minimise risks and ensure compliance with regulatory standards.
- Maintain tools and equipment to ensure they are kept in good working condition.
- Work collaboratively with team members, including engineers and technicians, to complete maintenance tasks and projects effectively.
- Maintain accurate records of work performed, including maintenance activities, inspections, and repairs, for reporting purposes.
- Prepare periodic report for the attention of the Maintenance Supervisor.
- Carrying out all other functions as assigned by the Maintenance Supervisor.
Minimum Educational & Professional Qualifications, Experience and Knowledge
- Minimum of a SSCE or a Diploma qualification in technical education or engineering.
- Minimum of 3 years of relevant work experience preferably in electrical power distribution and maintenance or a similar field
- Knowledge of safety protocols when working on power lines and from heights.
Attributes and Competencies:
- Sound knowledge of electric power systems and distribution networks.
- Physical agility and stamina to perform manual labour, including pole climbing and working at heights.
- Basic troubleshooting and repair skills for electrical systems.
- Strong attention to detail and commitment to safety.
Job Title: Distribution Substation Operator
Location: Jos, Plateau
Employment Type: Full-time
Purpose of the Job
- To inspect, operate and maintain sub-stations and distribution apparatus consistent with company policies and safety regulations
Key Duties and Responsibilities
The Distribution Substation Operator shall therefore be responsible, but not limited, for the following:
- Regular inspection of the station both inside the control room and outside in the switch yard to monitor and ensure proper operation of facilities.
- Switching and maintaining sub-station equipment for proper operational activities.
- Issuing protective tags through established safe clearance procedures for all equipment in the substation.
- Monitoring changes in load and making routine adjustments to meet the requirement of such change without immediate supervision.
- Maintaining a daily operating log on all operations (routine and emergency), and reports on line outages and weather conditions.
- Collating all required information from substations to ensure comprehensive operation plans.
- Maintain and monitor the database on substation faults, repair, and other operational data.
- Comply with Quality Management System / Occupational Health & Safety requirements including objectives and applicable regulations relating to assigned jobs.
- Preparation of all required reports for the attention of the Distribution Substation Operator Supervisor.
- Perform any other tasks as assigned by the Distribution Substation Operator Supervisor.
Minimum Educational & Professional Qualifications, Experience and Knowledge
- First Degree in Electrical Engineering or a related field
- Prior experience in substation operations or a similar role within the power industry is advantageous,
- Minimum of 3 years of relevant work experience in the electricity/power sector especially in distribution/Injection substation operations in an electricity supply environment having medium and high voltage levels.
- Full Membership of a Relevant Professional Body.
Attributes and Competencies:
- Knowledge of Electricity Regulations and Policies
- Strong understanding of electrical systems, substation equipment, and power distribution principles
- Proficiency in operating substation control systems and familiarity with SCADA systems
- Knowledge of safety standards and regulations related to electrical substation operations and procedures.
Job Title: Monitoring Officer
Location: Jos, Plateau
Employment Type: Full-time
Purpose of the Job
- Monitoring all revenue collection activities within the company and ensuring effective strategies and measures are in place to help reduce collection loss.
Key Duties and Responsibilities
The Monitoring Officer shall therefore be responsible, but not limited, for the following:
- Closely monitor the planning and execution of collection activities.
- Develop or suggest effective reporting tools that help monitor collection activities.
- Perform periodic trend analysis for revenues.
- Monitor the collection activities of Maximum Demand, Prime and non-Maximum Demand Customers.
- Monitor payment plans of both post and pre-paid debtors.
- Ensure all pre-billing activities and billing procedures are effective at reducing collection losses.
- Assist with developing strategies that help detect energy theft.
- Prepare periodic reports for the attention of the Revenue Monitoring and Mobilization Assurance Supervisor.
- Carry out any other duties as requested by the Revenue Monitoring and Mobilization Assurance Supervisor.
Minimum Educational & Professional Qualifications, Experience and Knowledge
- First Degree in Electrical or Mechanical Engineering, Business Administration Accountancy, Banking & Finance or a related field.
- Basic computer proficiency (MS Excel, Word, PowerPoint, Outlook).
- Minimum 3 years of relevant work experience in the Electricity Supply Industry.
- Full Membership of a Relevant Professional Body.
Attributes and Competencies:
- Knowledge of the power industry and relevant regulations (e.g., NERC).
- Strong financial and business acumen.
- Data analysis and report writing skills.
- Keen attention to detail.
How to Apply
Interested and qualified candidates should submit their Applications, under a confidential Cover Letter, either by post, courier or e-mail, enclosing Copies of Certificates, a detailed Curriculum Vitae (CV) with full contact details and names, residential/postal and e-mail addresses and telephone numbers of three (3) Traceable Referees to:
The Human Resources and Administration Manager,
Nigerian Electricity Supply Corporation (Nigeria) Limited,
10 Barkin Ladi Road,
P. O. Box 15,
Bukuru, Jos South,
Plateau State.
And
Send electronic copies to: [email protected] using the Job Title as the subject of the email.
Note: Only shortlisted applicants will be acknowledged and invited for interviews
Application Deadline 1st July, 2025.