Universal Human Resource Consult is a human resource consulting firm that effectively manages private and government organization by ensuring adequate staff recruitment and selection, staff training and co-ordination thereby creating sustainable growth and increase quality of service delivery in organizations.
We are recruiting to fill the position below:
Job Title: Operations Manager
Location: Abuja (FCT)
Employment Type: Full-time
Job Summary
- The Operations Manager oversees the day-to-day running of the hotel to ensure smooth operations, exceptional guest experiences, and efficient coordination across all departments.
- The role involves managing staff performance, maintaining quality standards, optimizing resources, and ensuring compliance with the hotel’s policies and brand expectations.
- The ideal candidate is an experienced hospitality professional with strong leadership, organizational, and problem-solving skills, dedicated to maintaining operational excellence and guest satisfaction.
Key Responsibilities
Operational Oversight:
- Oversee daily operations of all hotel departments including Front Office, Housekeeping, Food & Beverage, Maintenance,Security etc.
- Ensure all departments operate efficiently and in alignment with the hotel’s service standards.
- Monitor the quality of products and services provided to guests, ensuring consistent delivery of high-quality experiences.
- Coordinate inter-departmental communication to ensure smooth and efficient workflow.
Staff Management & Leadership:
- Supervise and support department heads in executing their duties effectively.
- Conduct regular team meetings to align staff with the hotel’s goals and service expectations.
- Mentor, train, and motivate employees to perform at their best and maintain high morale.
- Evaluate staff performance and recommend development or disciplinary actions as required.
Financial & Resource Management:
- Support the General Manager in budget preparation and cost control.
- Monitor departmental budgets and expenditures to ensure profitability targets are met.
- Review and approve operational purchases and ensure optimal resource utilization.
- Analyze financial and operational reports to identify areas for improvement.
Strategic Planning & Reporting:
- Assist the General Manager in developing and implementing long-term operational strategies.
- Track and analyze key performance indicators (KPIs) across departments.
- Prepare and present operational reports to management.
- Drive continuous improvement initiatives across all areas of the hotel.
Guest Experience Management:
- Ensure exceptional guest satisfaction across all touchpoints.
- Handle escalated guest complaints or service recovery situations with professionalism.
- Monitor guest feedback (online and in-person) and develop action plans to address recurring issues.
- Foster a culture of hospitality and personalized service among all employees.
Compliance & Standards:
- Ensure the hotel complies with health, safety, security, and labor regulations.
- Maintain cleanliness, hygiene, and safety standards throughout the property.
- Ensure all operations align with brand standards, company policies, and industry best practices.
- Review operational procedures regularly to enhance efficiency and guest satisfaction.
Qualifications & Experience
- B.Scin Hospitality Management, Business Administration, or related field.
- Minimum of 7 years of progressive experience in hotel operations, with at least 2 years in a managerial capacity.
- Proven track record of managing hotel operations successfully.
- Experience working in a 4-star or 5-star hospitality environment is an added advantage.
Skills & Competencies:
- Strong leadership and team management skills.
- Exceptional organizational and problem-solving capabilities.
- Customer-oriented mindset with a focus on service excellence.
- Proficiency in hotel management software (Opera, Micros, or similar) and MS Office Suite.
- Excellent communication and interpersonal abilities.
- Sound financial acumen and analytical skills.
Salary
N700,000 Monthly.
How to Apply
Interested and qualified candidates should send their CV in pdf format to: [email protected] using the Job Title as the subject of the mail.
Application Deadline 12th November, 2025.