Job title: Operations Manager – Hotels Job at Alan & Grant
Company:
Job description: Alan & Grant – Our client is a hospitality conglomerate based in Nigeria with diverse business interests including restaurants, catering, snack food manufacturing, hotels, cinemas, and real estate development.They are recruiting to fill the position below:Job Position: Operations Manager – HotelsJob Location: Port Harcourt, Rivers
Employment Type: Full Time
Industry: HospitalityJob Summary
- The Operations Manager is responsible for overseeing the day-to-day operations of the hotel, ensuring exceptional guest experiences, maximizing revenue, and maintaining operational efficiency.
- They work closely with department heads to enhance service quality, enforce policies, and optimize operational procedures.
Key Responsibilities
- Ensure high-quality customer service and guest satisfaction.
- Implement strategies to enhance the guest experience, including personalized services.
- Monitor online reviews and guest feedback to drive continuous improvement.
- Supervise daily hotel operations, including front desk, housekeeping, food & beverage, and maintenance.
- Ensure smooth check-in/check-out procedures and efficient room turnovers.
- Monitor operational expenses and manage budgets effectively.
- Assist in cost control initiatives without compromising service quality.
- Monitor inventory levels and coordinate procurement for hotel supplies.
- Enforce health, safety, and sanitation regulations.
- Work with the revenue management team to optimize room rates and occupancy.
- Support sales and marketing efforts to boost bookings and revenue.
- Supervise and provide guidance to department heads and staff.
Requirements
- Bachelor’s Degree in Hospitality Management, Business Administration, or a related field.
- Minimum 3-5 years in hotel operations, with managerial experience.
- Strong leadership, problem-solving, and decision-making skills.
- Excellent communication and interpersonal abilities.
- Ability to work in a fast-paced environment and handle multiple responsibilities.
- Knowledge of financial planning, budgeting, and revenue management.
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Expected salary:
Location: Port Harcourt, Rivers State
Job date: Sun, 16 Feb 2025 04:53:36 GMT