Job title: Operations Manager Job at Glocient Hospitality
Company: Glocient Hospitality
Job description: Glocient Hospitality is a top-notch hospitality management company currently focused on transforming the Ikogosi Warm Springs and resort in Ekiti State into a world-class vacation resort. We are clear-cut and determined to set a global standard in the tourism and hospitality sector as we provide all-around excellence and peerless satisfaction in service delivery to our guests.We are recruiting to fill the position below:Job Position: Operations ManagerJob Location: Ado – Ikare Rd, Ado Ekiti, Ekiti
Employment Type: Full-timeJob Description
- The Operations Manager oversees the day – day operations of a hotel, ensuring smooth running across all departments including front desk, housekeeping, food and beverage, and ensuring high-quality guest service by managing staff, monitoring budgets, developing operational policies, and coordinating various aspects of the hotel to maintain operational efficiency and guest satisfaction.
Job Summary
- Ikogosi Warm Springs and Resort is seeking an experienced Operations Manager to oversee the daily operations, ensure top-tier guest experience, and maintain the resort’s high service standards.
- The ideal candidate will be responsible for managing staff, optimizing operational efficiency, and enhancing the overall profitability of the resort.
Key Responsibilities
Resort Operations Management:
- Oversee day-to-day resort activities, including lodging, food and beverage, recreation, and maintenance.
- Ensure smooth functioning of all departments, including front desk, housekeeping, kitchen, and guest services.
- Develop and implement standard operating procedures (SOPs) to improve efficiency.
Guest Experience & Service Quality:
- Ensure exceptional customer service and address guest complaints professionally.
- Monitor and improve guest satisfaction through feedback and service enhancements.
- Coordinate special events, excursions, and experiences to enhance guest stays.
- New Business Development: Proactively identify and pursue new business opportunities through networking, cold calling, online research, and attending industry events. Develop compelling proposals and presentations.
Staff Leadership & Performance Management:
- Recruit, train, and supervise staff to uphold hospitality excellence.
- Set performance goals and provide regular coaching and evaluations.
- Foster a positive work environment and encourage teamwork among employees.
Financial & Budget Management:
- Manage operational budgets, cost controls, and revenue optimization.
- Oversee pricing strategies and occupancy rates to maximize profitability.
- Ensure accurate financial reporting and compliance with accounting standards.
Marketing & Business Development:
- Collaborate with marketing teams to promote the resort through digital and traditional channels.
- Develop partnerships with travel agencies, event planners, and tour operators.
- Enhance brand positioning and attract more local and international tourists.
Facility Maintenance & Safety Compliance:
- Ensure the resort’s infrastructure, including rooms, pools, and recreation areas, is well-maintained.
- Implement and enforce health, safety, and environmental regulations.
- Work with vendors and contractors to manage repair and renovation projects.
Qualifications
- 5+ years of experience in hotel or resort operations management.
- Strong leadership, problem-solving, and communication skills.
- Experience in financial planning and budget management.
- Knowledge of the tourism and hospitality industry in Nigeria.
- Ability to work under pressure and adapt to changing demands.
Preferred Skills:
- Proficiency in hotel management software (e.g., Opera, PMS).
- Experience in event planning and guest relations.
- Strong understanding of marketing strategies for hospitality businesses.
Remuneration
- Competitive Compensation.
- 5-day workweek.
- Flextime.
- Competitive Health Insurance (Employee + Spouse + 4 children).
- Growth and Development
Expected salary:
Location: Ado Ekiti, Ekiti State
Job date: Thu, 17 Jul 2025 05:13:38 GMT