Job title: Portfolio Manager(Facility Manangement)
Company: Troloppe Property Services
Job description: Troloppe is a leading indigenous multidisciplinary real estate services firm of real estate consultants and chartered surveyors, privately held and incorporated in Nigeria. We provide bespoke solutions across a range of real estate services to owners, occupiers, investors and real estate stake holders. Over the years we have expanded our services with a foundation based on core strengths, unrivalled local expertise, extensive network and knowledge combined with strategic partnerships. Our growth has been based on maintaining relationships with our clients across a broad range of industries. Our clients depend on our ability to draw on years of experience in the local market, our professionals know their communities and the property market inside out and provide knowledgeable, creative solutions to all their clients real estate needs.The RoleJob SummaryThe Portfolio Manager will lead client relationships and drive growth across a portfolio of managed properties. This role will serve as the primary interface between Swindon Property Service and its clients, ensuring superior service delivery, client satisfaction, and business expansion.The Portfolio Manager will oversee strategic account management, business development, contract renewals, and service delivery alignment across multiple commercial and residential properties.Key Responsibilities1. Client Relationship Management
- Serve as the principal point of contact for SPS clients across assigned properties.
- Build and maintain strong, long-term relationships with landlords, asset managers, tenants, and corporate clients.
- Regularly engage with clients through meetings, performance reviews, and feedback sessions.
2. Portfolio Oversight & Performance Monitoring
- Monitor service delivery performance across properties in conjunction with the Operations Manager.
- Review and analyze monthly and quarterly building performance reports (KPIs, SLAs, financials).
- Identify and address client concerns and ensure continuous service improvement.
3. Business Development & Account Growth
- Identify and pursue new facilities management opportunities within and outside the existing client base.
- Lead proposal development, pricing, presentations, and contract negotiations for new and renewal accounts.
- Collaborate with the Marketing and Transaction Advisory Services teams to cross-sell facility services.
4. Contract & Commercial Management
- Oversee service level agreements (SLAs), renewals, amendments, and client billing structures.
- Ensure contractual obligations are met and commercial risks are mitigated.
- Support financial forecasting and budgeting for client accounts and portfolio growth.
5. Stakeholder Engagement & Reporting
- Provide periodic portfolio-level insights, reports, and presentations to internal leadership and external stakeholders.
- Escalate and resolve high-level issues impacting service quality, tenant satisfaction, or contract performance.
- Work closely with the Finance and Operations teams to align on contract execution and reporting.
6. Strategic Planning
- Contribute to business planning and expansion strategies for the Facilities Management division.
- Stay up to date with industry trends and best practices in client management, FM technology, and sustainability.
- Assist with onboarding of new sites into the portfolio and transition planning.
Ideal ProfileQualifications & Experience
- Bachelor’s degree in Estate Management, Facilities Management, Business Administration, or related field.
- 5–7 years of experience in client-facing roles within facilities management, property management, or real estate services.
- Strong business development, contract negotiation, and account management experience.
- Excellent interpersonal, communication, and presentation skills.
- Ability to analyze data and generate actionable insights.
- Proficiency in MS Office; experience with CAFM, CMMS, or property management systems is a plus.
- Professional certifications in FM (e.g., IFMA, BIFM) are advantageous.
What’s on Offer?
- Leadership Role
- Flexible working options
- Fantastic work culture
Expected salary: 9600000 per year
Location: Lagos, Lagos State
Job date: Tue, 01 Jul 2025 02:13:03 GMT