Job title: Product Strategy and Operations
Company: Black Pen Recruitment
Job description: Our client is a technology company solving payments problems for businesses. Their mission is to help businesses in Africa become profitable, envied, and loved. They provide a suite of products to help businesses accept payments online and offline, manage their operations, and grow their business. Our client is driven by a commitment to excellence, innovation, and customer satisfaction.Role OverviewWithin the Product Strategy and Operations role, you will be responsible for driving key strategic initiatives and ensuring smooth operational execution across our client. You will collaborate closely with cross-functional teams, including product, finance, sales, and technology, to analyze business performance, identify opportunities for growth, and optimize operational processes. A combination of strategic thinking and operational expertise will be essential in this role to enable their business to scale efficiently and effectively.This is a broad and dynamic role that leads mission critical, cross-functional efforts across our client to bring together the right experts from all parts of the business (e.g. legal, operations, go-to-market, finance), as well as external partners, to develop a holistic perspective on business and product strategy and to manage execution. Your role will be critical in ensuring that the team’s efforts are aligned, well-executed, and impact-driven.Job Type: Full time/PermanentWorkplace: HybridLocation: Lagos, NigeriaRequirementsYou might be a fit if:
- You have 5-10+ years of work experience. Our client cares most about ability and potential, and this role will offer you a greater degree of responsibility and growth than you will find in other jobs.
- You are excited about the opportunity for fintech and building financial infrastructure in Africa.
- You have experience in a highly strategic, analytical, and operational role in fast-paced environments.
- You enjoy doing whatever it takes to execute on complex projects.
- You’re able to scope, execute, and coordinate projects among different teams and different time zones.
- You enjoy digging into the data, thinking from first principles, and delivering the best results.
- You have a proven track record of working well with multiple teams and external partners.
- You thrive in a collaborative environment involving different stakeholders and subject matter experts, and can turn incomplete, conflicting, or ambiguous inputs into solid action plans.
- You are an exceptional communicator. You’re able to explain complex issues in clear, persuasive language with a strong emphasis on maintaining collaborative and productive relationships.
- You have a process-oriented mindset and the ability to lead people to get things done.
- You have experience in product or project management, taking initiatives from conception to launch.
Nice to haves
- Experience working on the African continent (especially Nigeria, South Africa, Kenya, and Egypt)
- Experience working in a technical domain, or closely with a team of engineers
- Experience with SQL or a willingness/aptitude to learn
- Experience in a high growth technology company
- Experience in a consulting (or similar) role
- Experience in payments
- Familiarity with financial regulations such as CBN rules, AML, KYC, and data privacy laws in Nigeria.
Responsibilities
- New Product Strategy: Shape and execute strategies to develop products and go-to-market plans for new products within our client’s platform (e.g., card issuing, and other adjacent solutions)
- International Payments Expansion Strategy: Define and implement scalable multi-currency and cross-border payment models (e.g.,with Bridge, BDC, IMTO). Collaborate with global partners to integrate international payment solutions.
- Pricing Strategy & Monetization: Refine our client’s pricing strategy for local and international markets. Conduct competitor analysis and user behavior research to optimize revenue models.
- Compliance & Regulatory Management: Ensure adherence to KYC/AML and other relevant regulations across markets. Monitor and respond to regulatory changes, including engagement with the CBN and other stakeholders.
- Strategic Partnerships: Support evaluation and management of key partnerships to unlock growth opportunities.
- Operational Excellence: Identify inefficiencies and drive improvements across customer support and internal ops to enable scalable growth.
- Cross-Functional Alignment: Collaborate with product, legal, and business teams to align on strategy and execution. Drive clarity and coordination across stakeholders for smooth launches and strategic initiatives.
Benefits
- Competitive salary
- Full medical coverage
- Hybrid working environment
- Fully covered parental leave and sabbatical policies
- Attractive salary package.
- Performance-based incentives.
- Leadership in a growing financial institution.
- Smart, kind colleagues who’re invested in your growth.
Expected salary:
Location: Lagos, Lagos State
Job date: Wed, 11 Jun 2025 22:49:11 GMT