Protection of Family Links Field Officer 2

Job title: Protection of Family Links Field Officer 2

Company: International Committee of the Red Cross

Job description: WHO WE AREThe International Committee of the Red Cross (ICRC) works worldwide to provide protection and humanitarian assistance to people affected by conflict and armed violence. We take action in response to emergencies and at the same time promote respect for international humanitarian law. We are an independent and neutral organization, and our mandate stems essentially from the Geneva Conventions of 1949. We work closely with National Red Cross and Red Crescent Societies and with their International Federation in order to ensure a concerted, rational and rapid humanitarian response to the needs of the victims of armed conflict or any other situation of internal violence. We direct and coordinate the international activities conducted in these situations.THE PURPOSEUnder the guidance of the Protection of Family Links (PFL) Team Leader in Mubi, the PFL Field Officer helps plan, carry out, and monitor protection of activities, with a focus on Protection of Family Links activities. The officer is responsible for managing PFL activities in their assigned area. This includes helping families look for missing loved ones through community outreach, collecting and following up on tracing requests, supporting unaccompanied minors, and contributing to needs assessments. They work closely with Nigerian Red Cross Society (NRCS) volunteers, by training and supporting them to build long-term capacity in the community. The officer also communicates and collaborates with other ICRC teams, local partners, and relevant authorities, and represents the ICRC when interacting with beneficiaries and external contacts.YOUR ROLE

• Contributes to the analysis and periodical synthesis of all relevant information pertinent to the PFL activities.
• Manages the caseload for his/her Area of Responsibility (AoR), including identifying and prioritising action by revising cases assigned, maintaining contact with enquirers and Unaccompanied minors (UaMs), organising calls for news, collecting follow-up information, etc.
• Coaches, supervises, and provides feedback (quality control) to NRCS volunteers as they collect and treat PFL cases.
• Assists in delivering capacity-building trainings for NRCS RFL Volunteers and other target groups when needed.
• Supports in the compiling, cross-checking, and processing of volunteer incentives and other administrative tasks associated with PFL activities.
• Develops and maintains contacts with the families of missing and/or other enquirers; understands their situation, needs, and requests.
• Supports activities to respond to the different needs of the families of the missing persons and participates in the implementation of the accompaniment programme for families of missing persons.
• In line with the Mapping and Referral Pathway of Services for people affected by the conflict, supports the sub-delegation in mapping and identifying service providers that can address the needs of families of the missing.
• Participates in internal and external meetings whenever required by the department to represent the PFL file and enhances cooperation between departments, as well as knowledge of ICRC’s PFL activities.
• Links PFL patterns and tendencies with other Protection files’ findings to ensure a holistic Protection understanding of their area of responsibility. Participates in activities of other Protection teams when required and useful.

YOUR PROFILE: EDUCATION & EXPERIENCE

• Bachelor’s degree in law, humanitarian affairs, social sciences, or any other relevant field
• Minimum 3 to 5 years working experience, preferably in Protection work.
• Working proficiency in English and Hausa is compulsory. Working proficiency in Kanuri is a plus.
• Computer literacy: Microsoft Office (Outlook, Word, PowerPoint), collaborative spaces.
• Experience with case management databases.
• Knowledge of the cultural and socio-economic environment in North-east Nigeria
• Strong understanding of the local context (Adamawa and Southern Borno) is an asset.
• Applicants should have a Nigerian nationality or hold a working permit.

WHAT WE OFFER

• Rewarding work in a humanitarian and multicultural environment.
• Competitive employment package with medical insurance and ICRC pension plan.
• In-house training opportunities for personal development.
• A full-time, open-ended contract.
• The opportunity to join an ICRC talent pool, be considered for future assignments elsewhere, and experience different contexts, fields, and challenges

Grade: B2

Expected salary:

Location: Mubi, Adamawa State

Job date: Wed, 04 Jun 2025 22:05:05 GMT

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