Recruitment

Regional Customer Experience Manager (Oil & Gas)

Job title: Regional Customer Experience Manager (Oil & Gas)

Company: Dangote

Job description: Job Description:To manage the regional Service Support team and own the customer experience within a specific geographical area. This role ensures the quality resolution of all customer issues and acts as the bridge between regional partners and the central command.Duties & Responsibilities

  • Handle complex customer issues that cannot be resolved by the Service Support Supervisors.
  • Manage, coach, and oversee the daily workload, case management, and performance of the regional team of Service Support Supervisors and Officers.
  • Prepare and present regular reports on regional service trends, challenges, team performance, and customer sentiment to the Head of Customer Success.
  • Provide actionable feedback to central operations based on on-the-ground intelligence to drive service improvements.

Key Interfaces:

  • Internal: Head of Customer Success, Service Support Supervisors, Key Partner Stations.
  • External: Customers within the region.

Requirements:

  • BSc in Business Administration or a related discipline.
  • 5-7 years of experience in customer service, with at least 2 years in a team lead or supervisory role.
  • Direct experience in Nigeria’s downstream oil and gas retail sector is mandatory.
  • Strong understanding of customer service principles and practices.
  • Excellent leadership, coaching, and conflict resolution skills.
  • Willingness to travel within the designated region.

Benefits:

  • Private Health Insurance
  • Opportunities for Professional Growth and Career Advancement
  • Paid Time Off
  • Training & Development
  • Competitive salary
  • Collaborative and supportive work environment

Expected salary:

Location: Lagos, Lagos State

Job date: Sun, 06 Jul 2025 05:44:42 GMT

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