Job title: Regional Customer Experience Manager (Oil & Gas)
Company: Dangote
Job description: To manage the regional Service Support team and own the customer experience within a specific geographical area. This role ensures the quality resolution of all customer issues and acts as the bridge between regional partners and the central command.Duties & Responsibilities
- Handle complex customer issues that cannot be resolved by the Service Support Supervisors.
- Manage, coach, and oversee the daily workload, case management, and performance of the regional team of Service Support Supervisors and Officers.
- Prepare and present regular reports on regional service trends, challenges, team performance, and customer sentiment to the Head of Customer Success.
- Provide actionable feedback to central operations based on on-the-ground intelligence to drive service improvements.
Key Interfaces:
- Internal: Head of Customer Success, Service Support Supervisors, Key Partner Stations.
- External: Customers within the region.
Requirements
- BSc in Business Administration or a related discipline.
- 5-7 years of experience in customer service, with at least 2 years in a team lead or supervisory role.
- Direct experience in Nigeria’s downstream oil and gas retail sector is mandatory.
- Strong understanding of customer service principles and practices.
- Excellent leadership, coaching, and conflict resolution skills.
- Willingness to travel within the designated region.
Benefits
- Private Health Insurance
- Opportunities for Professional Growth and Career Advancement
- Paid Time Off
- Training & Development
- Competitive salary
- Collaborative and supportive work environment
Expected salary:
Location: Nigeria
Job date: Sun, 06 Jul 2025 22:26:45 GMT