Job title: Service Account Manager – Nigeria Marine Offshore
Company: GE Vernova
Job description: Job Description Summary GE’s Power Conversion business, part of GE Vernova, provides electrification systems that are critical to customers’ power and energy needs for their high-performance applications. We work with some of the world’s major energy, maritime and industrial organizations, helping to enable a transition to energy efficiency and decarbonization, including through our specialist motors, drives and control technologies. As a key member of the Offshore Service team, you will act as single point of operational contact for after-sales activity to a specified set of Marine customers. The Offshore service team ensures the diverse range of vessels are maintained, stay in operation and are upgraded during their operating lifecycle.
The Offshore service team ensures a diverse range of vessels are maintained, stay in operation and are upgraded during their operating lifecycle.
The Service Account Manager will be responsible for the commercial management of day-to-day customer enquiries for after sales service, Conversion, Modernisation and Upgrades (CMU) and manage long term service contracts. You will co-ordinate delivery of spares, remote support and field service engineering for a portfolio of integrated systems equipment that powers and controls a fleet of offshore vessels, operating in a range of industries from renewable energy to exploration.
You will have the opportunity to interact with various internal teams as well as suppliers and customers operating globally and work on projects from small service orders to multi-million-dollar projects.
You will work with and report to the Business Development Lead.Job DescriptionRoles and Responsibilities
- Responsible for the profitability and customer satisfaction for assigned contracts · Provide both service agreement, and time and material program management · Assist in sales campaigns for new contracts and proposals · Assure timely resolution of customer issues and customer satisfaction for assigned contracts · Interact with members of the customer service, parts & transactional services, field service, repair service and/or other teams · Function as liaison between internal organizations and customers for assigned contracts ·
- Broadening knowledge of own technical discipline to execute policy/strategy. May include support roles with specialized technical field of knowledge; still acquiring higher level knowledge and skills.
- Basic understanding of key business drivers; uses this understanding to accomplish own work. Good understanding of how work of own team integrates with other teams and contributes to the area.
- May have some autonomy to make decisions within a defined framework. Resolves issues in situations that require good technical knowledge and judgment within established procedures. Consults more senior team members for issues outside of defined instructions/parameters.
- A job at this level requires good interpersonal skills and may be required to lead a junior team. For customer facing roles, develops strong customer relationships and serves as the interface between customer and GE. Explains technical information to others.
- Managing Long Term Service Agreements including reactive and planned maintenance activities in globally located Marine vessels.
- Manage all day-to-day reporting, resourcing, and planning activities from service contract and adhoc service requests.
- Accountable for the cost control and financial reporting for service orders received.
- Liaise with global teams of technical support, field service engineers and project managers to deliver technical, contractual and financial solutions.
Required Qualifications
- Bachelors Degree in Science, Engineering or any related discipline.
- Significant experience in the customer service industry
- Must be the customer’s advocate.
- Excellent communication at all levels (may be presenting/liaising with senior level customer’s / GE senior management team)
- Experience of negotiating contracts and claims.
Desired Characteristics
- Multi-tasking and time management
- Understanding of key standard business financial processes (Invoicing/Revenue Recognition/Debt management).
- Understanding of key financial documents and procedures (project reviews, invoices and purchasing process, Billing and trading process.)
- Engineering background or technical knowledge would be an advantage
- Strong oral and written communication skills. Ability to document, plan, market, and execute programs.
Additional InformationRelocation Assistance Provided: No
Expected salary:
Location: Lagos, Lagos State
Job date: Thu, 17 Apr 2025 01:18:44 GMT