Service Delivery Manager (Nigeria)

Job title: Service Delivery Manager (Nigeria)

Company: SWATX

Job description: The Service Delivery Manager at SWATX is responsible for ensuring the effective and efficient delivery of services to our clients. This role entails managing service delivery operations, collaborating with cross-functional teams, and maintaining high levels of customer satisfaction. The ideal candidate will have a solid background in service management, exceptional problem-solving skills, and a proactive approach to enhancing service delivery.Key Responsibilities:

• Oversee the entire service delivery process, ensuring that all services meet established SLAs (Service Level Agreements).
• Act as the primary contact for clients regarding service delivery issues, promoting strong customer relationships.
• Lead and coordinate service management activities across various departments to ensure seamless service operations.
• Monitor service performance metrics and drive improvements to enhance service efficiency and quality.
• Implement and maintain best practices in service delivery, including incident management and change management.
• Support the development and training of team members to improve service delivery capabilities.

Team Collaboration:

• Work closely with internal teams such as IT, Operations, and Customer Support to facilitate the successful delivery of services.
• Participate in service review meetings with clients to discuss service effectiveness and areas for improvement.

RequirementsQualifications:

• Bachelor’s degree in Business Administration, IT, or a related field.
• 5+ years of experience in service delivery management or a related role.
• Strong knowledge of service management frameworks such as ITIL.
• Exceptional communication and interpersonal skills to manage client relationships.
• Proven ability to lead and work collaboratively with diverse teams.
• Excellent analytical and problem-solving skills.
• Proficiency in project management tools and service management software.

Preferred Skills:

• Experience working in a technology or IT services environment.
• Familiarity with cloud services and solutions.
• Certification in ITIL or similar frameworks.

Expected salary:

Location: Nigeria

Job date: Mon, 04 Aug 2025 22:28:53 GMT

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