Job title: Service Delivery Officer
Company: Sigma Consulting Group
Job description: Service Delivery OfficerLocation: Lekki, Lagos, Nigeria
Experience: 2 – 4 years
Employment Type: Full Time
Monthly Net Salary: 250,000About the RoleWe are seeking a proactive and detail-oriented Service Delivery Officer to support our field sales team and ensure seamless operations. This role will act as a vital link between the sales team, clients, and internal departments ensuring excellent service delivery, customer satisfaction, and overall business growth.Key ResponsibilitiesCoordinate the sales team by managing schedules, documentation, and internal communication.Ensure availability and functionality of all sales-related tools, materials, and equipment.Provide prompt after-sales support and address client inquiries or complaints professionally.Maintain accurate records of financial and operational data; generate periodic reports.Process client orders accurately and on time.Notify clients of updates, delays, or issues and provide effective resolutions.Monitor performance metrics, identify process inefficiencies, and recommend improvements.Job RequirementsB.Sc./BA in Business Administration or related discipline (Sales/Marketing certifications are a plus).Proven experience as a project coordinator or administrator, ideally in the IT or services industry.Technical understanding of software development or web technologies is an added advantage.Proficient in Microsoft Office Suite and CRM tools.Excellent organizational and multitasking skills with keen attention to detail.Strong communication skillsboth verbal and written.A team player with integrity, responsibility, and sound problem-solving skills.BenefitsCompetitive net monthly salary of 250,000Health insurancePension contributionsCareer growth and professional development opportunitiesCollaborative and supportive work environmentOngoing training and performance-based bonusesHow to ApplyInterested and qualified candidates should send their updated CV and a brief cover letter to:Use the subject line: Service Delivery Officer Lekki
Expected salary:
Location: Lagos, Lagos State
Job date: Thu, 19 Jun 2025 22:28:17 GMT
Leave a Comment