Job title: SME Team Lead, Lagos
Company: FairMoney
Job description: FairMoney is a pioneering mobile banking institution specializing in extending credit to emerging markets. Established in 2017, the company currently operates primarily within Nigeria, and it has secured nearly €50 million in funding from renowned global investors, including Tiger Global, DST, and Flourish Ventures.In alignment with its vision, FairMoney is actively constructing the foremost mobile banking platform and point-of-sale (POS) solution tailored for emerging markets. The journey began with the introduction of a digital microcredit application exclusively available on Android and iOS devices. Today, FairMoney has significantly expanded its range of services, encompassing a comprehensive suite of financial products, such as current accounts, savings accounts, debit cards, and state-of-the-art POS solutions designed to meet the needs of both merchants and agents.FairMoney thrives on its diverse workforce, bringing together talent from over 27 nationalities. This multicultural team drives the company’s mission of reshaping financial services for underserved communities.To gain deeper insights into FairMoney’s pivotal role in reshaping Africa’s financial landscape, we invite you to watch an informative .We are looking for a highly motivated POS Operations Specialist with a strong background in KYC verification, POS operations, and technology-drivenResponsibilities
- Training and coaching of tele and field collections specialists.
- Driving the performance of the Collections team.
- Monitor accounts to identify outstanding debts
- Investigate historical data for each debt or bill.
- Handle escalations from customers and collections specialists.
- Find and contact clients to ask about their overdue payments.
- Take actions to encourage timely debt payments.
- Process payments and refunds.
- Resolve billing and customer credit issues.
- Update account status records and collection efforts.
- Report on collection activity and accounts receivable status
- Monitor field recovery activities
- Ensure productivity from the collections specialists
Requirements
- A minimum of 3 years of experience in a similar domain with at least 1 year of dedicated experience as a Team Lead.
- Knowledge of billing procedures and collection techniques (e.g., skip tracing and field recovery).
- Familiarity with laws related to debt collection (e.g., FDCPA).
- Working knowledge of MS Office (Intermediate level user) and ability to query databases (SQL) is a huge advantage.
- Comfortable working with targets.
- Patience and the ability to manage stress.
- Hands-on experience in managing teams
- Excellent communication skills (written and oral).
- Highly skilled in negotiation.
- Problem-solving skills.
- Data analysis skills.
- Highly intellectual (at least a 2:2 or its equivalent)
Benefits
- Private Health Insurance
- Pension Plan
- Training & Development
- Performance Bonus
Recruitment Process
- A screening call with the Senior Recruiter ~30 minutes
- Technical interview with the hiring manager ~30 minutes
Expected salary:
Location: Nigeria
Job date: Fri, 30 May 2025 22:25:36 GMT
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