PalmPay is an Africa-focused fintech firm, launched in 2019. PalmPay is a mobile payments platform that offers a number of financial services.
We are recruiting to fill the position below:
Job Title: Talent Development Supervisor
Location: Ikeja, Lagos
Employment Type: Full-time.
Role Overview
- The Talent Development Supervisor will play a critical role in shaping PalmPay’s learning culture by designing, implementing, and overseeing training and development initiatives that build workforce capability, improve employee performance, and support leadership growth.
- This role requires a strategic yet hands-on professional who can manage the end-to-end learning lifecycle—from needs assessment and program design to delivery, evaluation, and continuous improvement.
Key Responsibilities
Learning Strategy & Program Development:
- Partner with HRBPs and business leaders to assess skills gaps, identify learning needs, and design targeted development interventions.
- Develop and manage training calendars, ensuring alignment with business objectives and employee career paths.
- Design and deliver blended learning programs (classroom, virtual, e-learning, coaching, mentoring).
- Introduce innovative approaches to learning, including digital platforms, microlearning, and gamification.
Monitoring & Evaluation:
- Track learning participation and effectiveness using KPIs such as training ROI, employee performance metrics, and feedback surveys.
- Prepare periodic reports on talent development activities for HR leadership and senior management.
- Ensure compliance with regulatory requirements for mandatory training (e.g., compliance, data privacy, anti-fraud).
People Leadership & Collaboration:
- Supervise a small team of training officers/administrators, ensuring efficiency in program delivery.
- Collaborate cross-functionally with HR, Operations, Compliance, and Product teams to embed learning into business strategy.
- Act as an internal advisor on talent and organizational development best practices.
Implementation & Delivery:
- Facilitate in-house training sessions and workshops to build leadership, technical, and soft skills.
- Coordinate with external training vendors and consultants where necessary, ensuring quality and cost-effectiveness.
- Support onboarding and orientation programs to accelerate new hire integration.
Talent & Leadership Development:
- Drive career development initiatives, succession planning programs, and leadership pipeline building.
- Support performance management processes by linking learning interventions with performance outcomes.
- Manage mentoring and coaching initiatives across business units.
Key Performance Indicators (KPIs)
- % of training programs delivered vs. planned.
- Employee engagement and satisfaction with learning initiatives.
- Cost-effectiveness and ROI of training interventions.
- Adoption and utilization rates of learning platforms.
- Improvement in employee performance post-training.
- Leadership pipeline readiness and succession coverage.
Key Qualifications
Education & Experience:
- Bachelor’s degree in human resources, Business Administration, Psychology, or related field (Master’s degree is an advantage).
- Professional certifications such as CIPD, ATD, SHRM-CP, HRCI, or equivalent preferred.
- Proven track record of designing and implementing successful training programs.
- 5–7 years’ progressive experience in Learning & Development or Talent Management, preferably in fintech, banking, or fast-paced organizations.
Skills & Competencies:
- Strong facilitation, coaching, and presentation skills.
- Excellent communication, interpersonal, and stakeholder management skills.
- Strong project management and organizational abilities.
- A growth mindset, with passion for people development and building learning cultures.
- Ability to assess training needs and translate them into impactful learning programs.
- Knowledge of e-learning platforms, LMS systems, and modern digital learning tools.
- Analytical mindset with the ability to measure training effectiveness and ROI.
Compensation & Benefits
- Competitive salary and performance-based incentives.
- Health and wellness benefits.
- Career development opportunities, including certifications and global exposure.
- Dynamic and inclusive work environment in a fast-growing fintech.
How to Apply
Interested and qualified candidates should:
Click here to apply