Odixcity Consulting is an International Hr consulting and procurement firm. With expertise in Recruitment & Selection, Performance management, Training & Development, Compensation and benefits as well as Outsourcing of goods and services for organizations.
We are recruiting to fill the position below:
Job Title: Chat Support Specialist
Location: Nigeria
Responsibilities
- Respond to all customer support inquiries timely and accurately through system platforms.
- Demonstrate a commitment to service excellence by achieving key performance indicators, including timely responses, efficient resolutions, accurate documentation, and precision in every task.
- Work effectively as part of a team to achieve individual, team and departmental objectives, sharing knowledge and skills as appropriate.
- Demonstrate accountability and professionalism in every interaction, ensuring a positive client experience across all communication channels.
- Excellent written and oral skills and communicate details clearly across all touch points with the customer over all channels.
- Ensure every customer engagement reflects the client’s brand, product offerings, and organizational values.
- Deliver exceptional customer service across all communication channels, including phone, text, email, social media messaging, and live/passive chat.
- Ability to prioritize work effectively including successfully multitasking customer issues.
- Able to quickly learn, adapt to, and excel in multiple software and technology environments.
- Prior experience in Zendesk, Fresh Desk, Slack, CRMs, Google Suite, Ring Central and other platforms.
Requirements
- A Bachelor’s Degree in English, communications, marketing, or a related field.
- Proven experience in customer service or support roles.
- Passionate about achieving results that lower voluntary and involuntary customer loss, contributing directly to client business growth.
- Proficiency in using chat support software and CRM tools.
- Basic understanding of troubleshooting common technical issues.
- Familiarity with data entry and management.
- Ability to work independently and as part of a team.
- Reliable, accountable, and own up to mistakes.
- Strong written communication skills for clear and effective messaging.
- Ability to convey empathy and understanding in written form.
- Good listening skills to understand customer needs.
- Strong problem-solving abilities, focusing on finding creative solutions to billing disputes and retaining customers.
Salary
N400,000 / Month (non-negotiable).
How to Apply
Interested and qualified candidates should send their CV and link to their portfolio to: [email protected] using the Job Title as the subject of the mail.
Application Deadline 30th September, 2025.
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