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Assistant Service Manager, Operation at Intersect Consortium – Apply Now

Assistant Service Manager, Operation

Job Description

  • We are looking for an Assistant Services Manager, Operations (ASM Operations). The ideal candidate should have in-depth practical knowledge of Facility Management, Preventive Maintenance, Purchasing, and Utility.
  • S/he will manage and oversee operations across several facilities to ensure smooth unhindered service delivery.

Operation Management:

  • Oversee and manage the daily operations in several facilities ensuring the smooth running of various departments and supporting the delivery of quality patient care.
  • Ensure Facilities are properly maintained, clean and safe and basic amenities like water, power, etc. are available as needed.
  • Respond to staff complaints, requests and other operational issues.
  • Develop and monitor key performance indicators (KPIs) related to operational efficiency, patient satisfaction, and quality of care.
  • Improve operational processes and efficiency by continually identifying areas for process improvement.
  • Prepare and manage the operational budget, ensuring financial resources are allocated appropriately.
  • Monitor expenses, identify cost-saving opportunities, review utility consumption and implement strategies to optimize financial performance.
  • Regularly Produce Operational Reports (Diesel/Fuel Usage Reports, Equipment Performance Reports, Resources Usage/Cost reports, etc) to senior management.
  • Ensure compliance with safety procedures and government regulations and implement safety protocols and emergency response plans in the event of a fire or other hazards.

Repairs and Maintenance:

  • Able to perform minor repairs and conduct maintenance tasks such as replacing light bulbs, sockets, Door Knobs, etc.
  • Conduct and document regular facilities inspections, perform equipment audits, and recommend repair or replacement.
  • Coordinate repairs and monitor the performance of Vehicles, Generators, Inverters, and other high-level equipment in the consortium.
  • Regularly update the Routine Maintenance Schedule and ensure equipment maintenance is carried out as when scheduled.
  • Initiate requisitions for necessary materials and resources and follow up until approval is obtained.
  • Maintains accurate logs and records of work performed and materials and equipment used.
  • Conduct Monthly Vehicle maintenance checks (working with drivers) on all consortium vehicles and submit reports to management.
  • Put a system in place that ensures Inverter Systems across Centers are properly managed (Batteries are regularly topped up & the load and power consumption are monitored)

Vendor Management:

  • Identify suitable vendors, maintain a unified list of approved vendors, manage relationships, and ensure quality control of purchases.
  • Be a member of the Procurement Committee which monitors and tracks the procurement activities of the company to ensure compliance with the Vendor Management Policy.
  • Negotiate with vendors to obtain the best prices and quality for products/services purchased.
  • Oversee the procurement process to ensure that vendors fulfil their contractual obligations.
  • Implement a vendor selection system to ensure that the most suitable vendors are secured and establish standards by which to periodically evaluate the performance of the approved vendors.
  • Standardize the purchasing process by creating and maintaining a list of ideal product brands and specifications for commonly purchased equipment types working with relevant departments.


  • Provide technical and functional supervision and oversee day-to-day activities of Operation officers, drivers and other support services in various centres.
  • Develop relevant rotation schedules for drivers, and other employees in conjunction with the team leads and HR team.
  • Visit centres within the catchment area (Abuja) to gain the first experience of service delivery and daily activities.
  • Oversee and supervise the quality of work of team members to ensure that all tasks are performed correctly, and efficiently, and drive Departmental targets.
  • Assist in developing or updating standard operating procedures for the Operations Department.
  • Be involved in the recruitment, training, and supervision of team members, ensuring adequate staffing levels and appropriate skill mix.
  • Conduct performance appraisals, provide feedback, and address any performance issues or disciplinary matters.
  • Provide cover for the Assistant Service Manager Administration when needed
  • Performs other duties as assigned.

Essential Job Requirements

  • A minimum of a Bachelor’s Degree in Maintenance, Operations Management or a related field.
  • Over 5 years of experience in Operations, Purchasing or activities of a utility line.
  • Over 2 years of a Utility line or Maintenance worker experience is desirable.
  • Knowledge of Methods, procedures, tools, and equipment used in the Utility Division
  • Able to perform a variety of installation, repair, and maintenance work (Electrical, plumbing or another service)
  • Strong negotiation, problem-solving and decision-making skills
  • Ability to work under pressure and adapt to a fast-paced and ever-changing healthcare environment.
  • Able to stand for long hours and lift heavy loads.
  • Proficient IT and computer skills including the ability to operate spreadsheets and word-processing programs.
  • Able to strategically think and use initiative.
  • A valid driver’s license is a plus and the ability to travel to work
  • Effective people skills, active listening and ability to build rapport and manage relationships.

Method of Application

Interested and qualified candidates should send their CV in PDF to: [email protected] using the Job Title as the subject of the email.



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