Job Vacancies

Client Experience Associate at Volition Cap – Apply Now

Client Experience Associate

Roles and Responsibilities

  • Respond promptly and professionally to incoming inquiries by telephone, email, chat, or social media.
  • Build and maintain strong client relationships through effective communication and a client-centric approach.
  • Maintain updated knowledge of company products, services, and Processes.
  • Address client inquiries, concerns, and issues, providing solutions and ensuring a positive client experience.
  • Using relevant software, document customer interactions, compile documents/data, and forward information to interested parties.
  • Conduct scheduled customer experience checks and surveys and provide valuable insights to improve our services and client experience.
  • Record subscriptions, bookings, membership expiration, and other tasks assigned.
  • Assist clients with onboarding processes, helping them understand our services, products, and investmentĀ options.


  • Bachelor’s degree in business, communications, or a related field.
  • Proven 3 years experience in Customer Service in a finance company.
  • A strong understanding of financial products and asset management is an added advantage.
  • Excellent communication and interpersonal skills.
  • Customer-focused with a dedication to ensuring exceptional client experiences.
  • Detail-oriented and highly organized.
  • Ability to work collaboratively in a team-oriented environment.
  • Proficiency in using CRM software, Google Suite other relevant tools.

Remuneration and Perks

  • Competitive salary in line with industry benchmarks
  • Health insurance
  • Housing allowance
  • Birthday allowance
  • Work from home on some days of the week
  • Maternity and paternity allowance
  • Full pay during the leave period
  • 13th month
  • Staff-only investment opportunities
  • A high degree of autonomy and flexibility
  • Global growth opportunities

Method of Application

Interested and qualified? Go to Volition Capital on to apply



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