Confidence Microfinance Bank commenced operations in 1995; was incorporated as a Private Limited Liability Company in Nigeria with registration number RC270471 dated 24th April 1995.
We are recruiting to fill the position below:
Job Title: Customer Service Representative / Secretary
Location: Kwara
Job type: Full Time
Key Responsibilities
Customer Service Duties:
- Attend to customer inquiries via phone, email, and in-person.
- Manage customer complaints and escalate unresolved issues to appropriate departments.
- Maintain records of customer interactions and transactions.
- Provide accurate information regarding products/services.
Secretarial Duties:
- Manage front desk operations and maintain a welcoming office environment.
- Maintain filing systems and organize company records efficiently.
- Support the administrative needs of various departments as required.
- Schedule appointments and manage calendars for staff or executives.
- Prepare and manage correspondence, reports, and other office documents.
Requirements
- Education: Minimum of a B.Sc. in Educational Management, Mass Communication, or related fields.
- NYSC: Must have completed the National Youth Service Corps (NYSC) program.
- Strong interpersonal skills with a customer-centric approach.
- Ability to multitask and work independently in a fast-paced environment.
- Prior experience in customer service or administrative support is an advantage
- Excellent verbal and written communication skills.
- Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).
- Good organizational and time-management abilities.
How to Apply
Interested and qualified candidates should send their CV to: [email protected] using the job title as the subject of the mail.
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