Job title: Ferry Operations Specialist ( Marine Transport-Public Sector)
Company: Phillips Consulting
Job description: Our client is a foremost firm in the Marine Transport Sector of the economy, with local and international repute, situated in Lagos, Nigeria. The organisation has vast experience managing, enhancing, and improving navigation opportunities for the country’s waterways.We are looking to recruit a Ferry Operations Specialist to optimise the operational efficiency and safety of ferry services.This role is crucial to the success of a significant international euro-based project in Lagos State.Job ObjectiveThe job objective of a Ferry Operations Specialist is to optimise the operational efficiency and safety of ferry services.This role encompasses managing daily ferry operations, ensuring compliance with regulations, enhancing customer service, and coordinating with various stakeholders to facilitate smooth and effective ferry services.Functional ResponsibilitiesOperational Management
- Daily Operations Oversight: Manage and coordinate daily ferry operations, including vessel scheduling, crew assignments, and route management to ensure timely departures and arrivals.
- Resource Allocation: Optimize the allocation of resources, including vessels, crew, and equipment, to maximise operational efficiency and minimise delays.
Safety and Compliance
- Regulatory Compliance: Ensure all operations adhere to local, national, and international maritime regulations and safety standards, including environmental considerations.
- Safety Protocol Implementation: Develop, implement, and monitor safety protocols and procedures to maintain a safe environment for passengers, crew, and vessels.
- Incident Response: Coordinate responses to safety incidents, emergencies, or operational disruptions, ensuring effective management and communication.
Customer Service
- Passenger Support: Address passenger inquiries, concerns, and complaints, providing high-quality service to enhance customer satisfaction.
- Experience Enhancement: Collaborate with marketing and customer service teams to develop initiatives to improve passenger experience and promote ferry services.
Performance Monitoring
- Data Analysis: Monitor and analyse operational performance metrics, including on-time performance, passenger load factors, and service reliability, identifying areas for improvement.
- Reporting: Prepare regular reports on operational performance, safety incidents, and customer feedback for management review, contributing to informed decision-making.
Collaboration and Coordination
- Cross-Departmental Coordination: Work closely with engineering, maintenance, and terminal operations teams to ensure seamless service delivery and resolve operational issues.
- Stakeholder Engagement: Engage with regulatory agencies, local authorities, and community stakeholders to foster positive relationships and address operational concerns.
Training and Development
- Staff Training: Develop and deliver training programs for ferry crew and staff on operational procedures, safety protocols, and customer service standards.
- Performance Evaluation: Help evaluate staff performance by providing feedback and support to ensure high standards of service and safety.
Crisis Management and Contingency Planning
- Emergency Preparedness: Develop and implement emergency contingency plans, ensuring that crew and staff are trained and prepared for various scenarios.
- Crisis Communication: Manage communication during crises, coordinating with internal teams and external agencies to ensure accurate information is disseminated.
Sustainability Initiatives
- Environmental Practices: Promote and implement environmentally sustainable practices within ferry operations, including waste management and fuel efficiency initiatives.
- Regulatory Updates: Stay informed about changes in environmental regulations and best practices, integrating them into operational strategies.
KPIsOperational EfficiencyOperational reporting frequencyHSE AdherenceEmergency response timeSafety ComplianceData accuracy rateRequirements
- A bachelor’s degree in maritime studies, marine transportation, logistics, business administration, or a related field is often preferred.
- Minimum of 5 years of experience in ferry or marine operations.
- Understanding ferry operations, navigation, and maritime regulations is crucial.
- Familiarity with safety management systems and practices in maritime operations.
- Professional certifications
Functional Competencies
- Excellent communication and interpersonal skills.
- Excellent organisational skills
- Ability to analyse data and make informed decisions.
- Strong communication skills
- Strong knowledge of maritime safety regulations and operational best practices.
- Experience in conflict resolution and team management.
- Proficient in using computer software for scheduling and reporting.
- Ability to ensure compliance with licensing and operational requirements.
- Ability to coordinate with port authorities and other stakeholders.
- Ability to respond to changing circumstances and unexpected challenges.
Behavioural Competencies
- Excellent verbal and written communication skills
- Excellent leadership skills.
- Exceptional organisational skills
- People management skills
- Time Management Skills
- Attention to detail
- Problem-solving skills
- Physically fit and able to work in all weather conditions
- Presentation skills
- Ability to work in a team-oriented environment
Expected salary:
Location: Nigeria
Job date: Sat, 02 Aug 2025 22:02:05 GMT