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Unit Head (Key Customer Group)

  • Job Type Full Time
  • Qualification BA/BSc/HND
  • Experience 5 years
  • Location Enugu
  • Job Field Engineering / Technical&nbsp

Job Summary

  • Job holder will be responsible for overseeing all MD customers (KAM & KAO) Technical support management and activities including new installations, MD Billing, MD Energy Audit, MD Meter monitoring, etc in the districts.

Key Task

  • Follow through with approved measures to curb/prevent all technical & commercial losses of EEDC arising from all forms of illegalities on MD customers (metered and unmetered) installations, detect actual and potential revenue leakages/irregularities within the business network.
  • Take full responsibility for performance, development and operational effectiveness of the teams and KCG staff within the DISCO.
  • High level ownership of all operational processes and delivery mechanisms with a view to increasing quality customer service, efficiency and productivity across areas of responsibility as it relates to MD customers.
  • Implementation of MD customer related policy, procedures and best working practices to ensure compliance with industry and regulatory requirements.
  • Ensure and maintain customer data and proper reporting.

Key Responsibilities

  • Coordinating with KCG Team across the districts (KAMs & KAOs) and the MD metering team in supervision, testing, Programming, Installation, validation and sealing of high voltage metering panels, LV MD meters for customers in the region.
  • Performance monitoring of KCG staff and Technician in the DISCO.
  • Maintain MD customer data and assets (document information etc.
  • Ensure proper Energy auditing and accounting on MD customer’s operational performance.
  • Acting as MD customer relationship management subject expert on field work methods, standards, and codes.
  • Ensure that all meters deployed are to approve standards.
  • Responsible for managing day to day activities and provide technical support to the KCG Teams staff in the DISCO.
  • Managing KCG staff and resources in resolution of all MD customers related complaints in the DISCO.
  • Work with all teams around the business who impact the customer experience to ensure the unit delivers excellent customer service whilst meeting commercial and business requirements within the DISCO.
  • Any other function may be assigned by the CCO.

Reporting Relationships:

  • Direct Reports: CCO
  • Supervises: All KCG staff within the Company
  • Working interaction: Heads Commercial, DBMs, DCMs, Feeder Managers, Customer Service, Metering Engineers and Technicians
  • External Relationships: Customers, Vendors, etc.

Qualifications and Experience

  • HND / B.Sc / B.Eng in Electrical / Electronic Engineering.
  • Minimum of 5 years relevant work experience, most of which MUST be in the electricity distribution sector.
  • Officer 1 and above
  • Professional certification [NSE, COREN] confers an advantage.
  • Previous experience in Supervisory role is a MUST.

Competence Requirements:

  • Good communication and reporting skills.
  • Good knowledge of the electricity supply chain value system.
  • Strong attention to details.
  • Good knowledge of NERC and other regulations regarding energy theft reduction, metering, and revenue protection.
  • Integrity and professionalism.
  • Experience of managing teams and/or MD Customer service-related activity, accurately defining service targets
  • Excellent knowledge of technical/non-technical loss detection & prevention principles.

Generic Skills/Abilities:

  • Supervisory/leadership skills.
  • Decision making and prioritization skills.
  • Negotiation & conflict handling.
  • Analysis & problem-solving skills.
  • Ability to multi-task.

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Method of Application


  • Monitors and supervises RCG Managers
  • Manages gangs composition for effective coverage
  • Ensures electronic tracking of RCG gang activities/productivity
  • Ensures prompt deployment of tasks on the CDMS app
  • Tender periodic reports to COO/Executive Management on RCG performance

Qualifications and Experience

  • B.Sc / HND in Marketing, Business Management, Social Sciences, Engineering, etc.
  • Minimum of 10 years’ marketing/commercial work experience.
  • Experience in the power sector, although not a prerequisite, may be an advantage.
  • Professional qualification in marketing, management, etc., will also be an advantage.
  • Understanding of business management, strategies, and operations.
  • Decision-making and teamwork skills.
  • Experience in managing service delivery.
  • Experience in people management.
  • Highly motivated and entrepreneurial professional.
  • Analytical skill
  • Ability to lead and drive performance
  • Result-driven

Generic Skills / Abilities:

  • Supervisory/leadership skills.
  • Decision-making and prioritization skills.
  • Negotiation & conflict handling.
  • Analysis & problem-solving skills.
  • Ability to multi-task.

go to method of application »



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