KEY RESPONSIBILITIES

• Follow up on delinquent public sector lean repayments and ensure timely remittance.
• Liaise with MDAs to reconcile deductions and resolve payment discrepancies.
• Maintain accurate loan repayment records and generate periodic reports.
• Ensure compliance with company policies and regulatory standards.
• Follow up on delayed loan repayments from government and public sector employees.
• Work with relevant government offices to confirm deductions and fix payment issues.
• Keep accurate loan repayment records and prepare regular reports.
• Contact clients via phone calls, emails, text messages to discuss due/overdue payments and negotiate repayment plans.
• Maintain accurate records of communications, payment agreement and debt statuses in databases.
• Provide assistance and guidance to clients, addressing their concerns and offering viable options to help meet their financial obligations.

REQUIRED SKILLS & QUALIFICATIONS

• 1-3 years of experience in credit control, accounts receivables or a related role.
• Bachelors’ degree in Finance or any related course
• Excellent communications skills and problem-solving abilities.
• Experience in debt collections or customer service roles.
• Ability to work independently and manage multiple accounts.
• Experience in the financial services industry will be an added advantage.

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