Responsibilities

• Lead, supervise, and motivate the telemarketing team to meet and exceed daily, weekly, and monthly targets
• Assign tasks, set performance goals, and monitor team productivity
• Train, coach, and mentor telemarketers on sales techniques, customer engagement, and product knowledge
• Monitor calls to ensure quality standards, compliance, and professionalism
• Handle escalated customer complaints and complex inquiries
• Prepare daily/weekly/monthly performance reports for management
• Track KPIs such as conversion rates, call volumes, and revenue targets
• Develop scripts and improve calling strategies for better results
• Conduct regular team meetings and performance reviews
• Collaborate with sales and marketing teams to align campaigns and objectives
• Ensure accurate documentation and CRM updates
• Recommend process improvements to increase efficiency and customer satisfaction

Qualifications / Requirements

• Bachelor’s Degree in Marketing, Business Administration, Communications, or related field (or equivalent experience)
• 3-5 years experience in telemarketing, call center, or sales roles
• Minimum of 1-2 years supervisory or team lead experience.