Job Vacancies

Training Manager at Sun King (Formerly Greenlight Planet) – Apply Now

Training Manager

About the role:

The Easy Buy Training Manager will work closely with the sales team to ensure Field staff and Office Based staff acquire the knowledge on products, processes and tools required for a proper execution of their work, through Training, Upskilling, Coaching and Constant reminders.

What you would be expected to do

  • Overseeing, planning, and delivering training to Energy Officers and Field staff to ensure proper comprehension of tools and processes.
  • Planning and delivering training for office-based role staff as advised.
  • Spearheading the training and implementation of new pilots, process, and products to the field teams.
  • Ensure the administration of the Litmos users for agents, field and staff is up to date.
  • Develop impactful content to drive continuous learning for the staff and agents.
  • Provide adequate information on issues encountered in the field while using the tools.
  • Customer experience audit- Coordinating with the field trainers to observe and audit the implementation customer processes and provide feedback to the stakeholders.
  • Assist with ad-hoc projects related to field activities of EOs or field staff when required.
  • Ensure digital content deployment uptake and development.
  • Monitoring and enforcing usage of training tracking app, setting targets for the field trainers and increase trainers’ performance and content quality based on automated feedback.
  • Keep up to date content material with weekly reviews.
  • Work with other departments to ensure the smooth execution of new business initiatives.
  • Mentoring and managing the execution and planning of field trainers to ensure the success of transferring knowledge to the field-based staff.
  • Coordinating and planning monthly training activities.

You might be a strong candidate if you

  • Bachelor’s Degree or its equivalent from a reputable institution.
  • Diploma/Certificate in Sales and Marketing; Customer Service Management.
  • Minimum 4 years relevant work experience in a similar capacity.
  • Experience working with learning management systems. 

Desired Characteristics 

  • Excellent people skills
  • Stakeholder Management
  • Strategic thinking
  • Project management skills
  • Clear and straight to the point communication skills with fluency in both written and spoken English 
  • Clear thinking/problem solving ability.
  • Excellent attention to details.
  • Excellent issue-tracking and resolution skills.
  • Able to handle multiple tasks.

Method of Application

Interested and qualified? Go to Sun King (Formerly Greenlight Planet) on to apply



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