Job Summary

• The Customer Service Officer is responsible for managing customer inquiries, resolving complaints, and providing accurate information about the company’s products and services.
• The role focuses on ensuring customer satisfaction, building strong customer relationships, and supporting business growth through excellent service delivery.

Key Responsibilities

• Respond to customer inquiries via phone, email, chat, or in person
• Handle and resolve customer complaints in a timely and professional manner
• Provide accurate information about products, services, pricing, and policies
• Maintain detailed records of customer interactions and transactions
• Follow up with customers to ensure issues are resolved satisfactorily
• Escalate complex issues to the appropriate department when necessary
• Process orders, returns, refunds, or service requests where applicable
• Maintain a positive, helpful, and professional attitude at all times
• Support sales, operations, or logistics teams as required
• Meet customer service performance targets and service standards.

Requirements & Qualifications

• Corpers preferrably
• Excellent verbal and written communication skills
• Strong problem-solving and interpersonal skills
• Ability to work under pressure and handle difficult customers
• Basic computer skills (MS Word, Excel, email, CRM tools)
• Good organizational and time management skills.

Key Skills & Competencies:

• Customer-focused mindset
• Patience and empathy
• Attention to detail
• Teamwork and collaboration
• Conflict resolution
• Time management.