Requirements

• Passionate about short videos, with a creative mind and a good sense of internet trends;
• At least 1 – 3 year of experience in shooting and editing short videos for 3C accessories, experience in creating hit products is preferred;
• Proficient in operating photography equipment and lighting equipment;
• Proficient in using video editing software such as PR and CapCut;
• Able to provide excellent past short video shooting and editing cases.

Salary
N200,000 / month

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Responsibilities

• Customer Interaction: Handle inbound/outbound customer calls, emails, and chats in a professional, courteous manner
• Issue Resolution: Address customer inquiries, complaints, and service requests promptly and effectively
• Product/Service Knowledge: Maintain thorough understanding of company offerings to provide accurate information
• Documentation: Maintain accurate records of customer interactions and follow up as needed
• Problem Solving: Troubleshoot issues, identify solutions, and follow up to ensure resolution
• Policy Adherence: Follow company protocols, scripts, and compliance requirements
• Team Collaboration: Work with supervisors and team members to improve service quality
• Performance Metrics: Meet or exceed key performance indicators (KPIs) including call quality, handle time, and customer satisfaction scores. Provide a positive customer experience that aligns with the company’s brand and values.

Requirements

• Education: High school diploma or equivalent
• Experience: Previous customer service experience preferred; call center experience a plus; preferably within the Logistics and e-commerce industry
• Communication: Excellent verbal and written communication skills
• Technical Proficiency: Comfortable with computers, CRM software, and multiple communication channels
• Problem-Solving: Strong analytical abilities and solution-oriented mindset
• Adaptability: Ability to handle difficult conversations and remain calm under pressure; smooth adaption to customer schedule.
• Multitasking: Capable of managing multiple systems while maintaining conversation quality
• Language Skills: Bilingual abilities may be required for specific positions.